Basic Information

Ref Number


Primary Location



United States of America

Work Style

On Site

Salary range

$90/hour - $94/hour

Description and Requirements

Duration: 3-month Contract to Hire

The Digital Solutions team is looking for a Web Application Support - DevOps with 5+ years of background experience. We are also searching for someone who is strong in Linux operating systems and strong in Administration using scripting languages. The ideal candidate has had hands-on experience in the following: Applications Support, CI/CD systems - Jenkins, Docker Containerization, and Kubernetes. This is a Contract to Hire position and the candidate will need to go into the client's office, as they will hire them directly in 3 months.

What’s in it for you?

Starting Pay: $90.00 Hourly commensurate with experience

Relocation Bonus

Signing Bonus

Responsibilities of the role:

  • Manage and automate the packaging, deployment/installation, and configuration of CaaS microservice applications including containerization and orchestration.

  • Leverage AppDynamics & Splunk for monitoring, alerting, and centralized logging of CaaS applications and services that operational teams can use to monitor and troubleshoot issues. ( Monitoring tools - Datadog, App Dynamics, ELK stack, PRTG, Cluster control, Traffic, Portainer, NGINX)

  • Monitor performance of systems, reporting metrics as needed.

  • Participate in architecture design, implementation automation, and support of our CaaS product portfolio.

  • Collaborate with fellow team members on DevOps best practices.

  • Work collaboratively with the Product Owner, Software Engineering, and Product Management on new requirements and to resolve complex operational issues.

  • Provide documentation to Operational Teams on how to understand/resolve complex issues for the CaaS ecosystems.

  • Help to continuously improve DevOps processes and services to other teams and customers.

  • Assist with forecasting resource consumption and growth requirements for the CaaS ecosystems.

  • Performs other duties as required.

  • Availability for periodic off-hour deployments, maintenance, and on-call rotations.

  • Production support - Level 3 (Participate in outage bridges, Impact analysis, Finding the root cause, and work on implementing them on PROD, Post analysis).

Knowledge and Experience Required:

  • 10+ years of IT Experience and 5+ years of Application Support and DevOps experience.

  • Excellent team and communication skills both written and verbal.

  • Excellent analytical and problem-solving skills with the ability to manage multiple projects simultaneously under minimal supervision.

  • Strong experience in application performance monitoring tools such as AppDynamics & Splunk

  • AWS cloud (EC2, S3, SQS, SNS, pinpoint, Amazon Connect, ELB, NLB, Cloudwatch, EFS) and RDS experience(MySQL,SQLServer/Oracle).

  • Proficiency with Linux operating systems.

  • Administration experience using scripting languages.

  • A firm grasp of version control concepts and build systems.

  • Experience with web servers (Jetty/Tomcat/NGINX).

  • Experience with CI/CD systems - Jenkins.

  • Experience with Docker Containerization.

  • Experience with Kubernetes.

  • Knowledge of Agile software development methodologies.

  • Knowledge of Apache Maven.

  • Knowledge of Infrastructure as Code.

  • Knowledge of Encryption SSL/TLS.

  • Knowledge of Automic Release Automation.

  • Knowledge of Artifactory.

  • Knowledge of Centrify.

  • Knowledge of network environments/ ports for firewall updates as needed

Who is TELUS International?

As the technology division of TELUS International, Digital Solutions is the team in charge of providing technology services for international markets, including Project Management, Software Development, QA, IT Lifecycle Management, applications, implementation, and testing for the latest technologies that are revolutionizing the landscape.

Everyone belongs at TELUS International. It doesn’t matter who you are, what you do, or how you do it, at TELUS International, your unique contribution and talents will be valued and respected. Because the more diverse perspectives, we have the more likely we are to crack the code on what our customers want and what our communities need. We deliver on all stages of customer growth and engagement from start-ups to large global brands. Our industry track record speaks for itself as we've partnered with the world's most respected and disruptive brands for over 17 years.

*TELUS International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Additional Job Description

As an active member of TELUS International, you will be in the heart of a major transformation program supporting it as a DevOps Engineer.