Basic Information
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Description and Requirements
Responsibilities
Do core research and discovery of target integration platforms – ascertaining scope of work and level of difficulty for achieving integration into the Thrio platform.
Prepare FRS (functional requirement specifications) for target integration projects.
Work with development and professional services team members in an agile development environment.
Assist with the writing of use cases and test cases
Core Development for integrations with CRM, WFO, AI, and Marketing platforms.
Requirements
5+ years of software development experience in the domain of telephony, omnichannel, contact center.
Competency in Java, JavaScript, Angular 12, Spring
Proven track record of integration between communications platforms
Familiarity with real time transaction environments
Understanding of security aspects of development
(PCI, HITRUST, HIPAA, GDPR)Team player, good communication skills and follow-up
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Additional Job Description
| Required Language(s) |
|---|
| English |