Basic Information

Ref Number


Last day to apply


Primary Location




Job Type

Digital Solutions

Work Style

Hybrid, On Site

Description and Requirements

  • Must have 8-12 years of experience.

  • Installation and upgrading of Atlassian Tools including JIRA, Confluence, Jira Service Desk, Bitbucket, Bamboo.

  • Configuring Jira, Confluence, Jira Service Desk

  • Migrating Atlassian Products from Server to Cloud/Data Center

  • Rewriting the Scripts using Groovy Scripting in Cloud

  • End to end Excellent knowledge of JIRA Agile Boards: Scrum & Kanban

  • Provide JIRA administration and support Upgrade, configure, and build complex workflows via native JIRA capabilities and customization.

  • Partner closely with business stakeholders to understand, analyze, document, plan and prioritize optimal solutions that Lead to major and minor JIRA and plugin upgrades as needed Troubleshoot issues and provide support for day to day user requests

  • Provide ongoing support and configuration maintenance Create and manage security schemes, permission schemes, and configurations

  • Experience with providing user management, training, and support for JIRA

  • Gather requirements for business processes, and determine ways to optimize/improve JIRA/Confluence/BitBucket build and configure; workflow, screen, and field schemes, as well as identify where functionality can/ cannot meet user requests

  • Design and maintain custom projects, workflows, schemes, screens, and field configurations

  • Manage user permissions and project roles for JIRA, Confluence, and other tools Work directly with cross-functional agile teams to understand their specific JIRA needs and provide guidance and solutions

  • Create and manage custom JQL filters and dashboards as needed

  • Implement procedures and best practices Troubleshoot, identify and resolve JIRA issues reported by end-users

  • Perform bulk changes and CSV imports

  • Excellent understanding of JIRA workflows, permission schemes, notification schemes, screens schemes, etc

  • Excellent knowledge of SDLC and experience working with Agile teams Ability to build collaborative relationships across the organization Ability to analyze, review, and document current functionality to determine potential areas of improvement .

  • Monitor and analyze Jira's performance, identify areas for improvement, and implement strategies to optimize its speed, scalability, and reliability.   

  • Investigate and resolve technical issues related to upgrades, installations, and system configurations, collaborating with cross-functional teams and vendors when necessary.    

  • Implement and enforce security measures, including access controls, data privacy regulations, and vulnerability assessments, to ensure Jira remains secure and compliant.    

  • Create and maintain technical documentation, upgrade/release notes, and installation guides.

  • Provide training and support to end-users and stakeholders on new features, upgrades, and system functionality.   

  • Understanding of JIRA APIs and webhooks.

  • Liaise with Jira vendors and third-party service providers to coordinate support, resolve issues, and stay informed about product updates and enhancements.  

  • Stay abreast of industry trends, new Jira features, and best practices in upgrades and installations.

  • Provide recommendations for system enhancements and process improvements.

Additional Job Description

    Excellent written and verbal communication skills.

    Strong attention to detail and outstanding analytical and Problem-solving skills

    EEO Statement

    At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

    Equal Opportunity Employer

    At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.