Basic Information

Ref Number


Primary Location



United States of America

Job Type

Digital Solutions

Work Style

On Site

Description and Requirements

Job type: Contract to Hire

Here’s the impact you’ll make and what we’ll accomplish together 

As an Individual contributor, the Solutions Architect collaborates and partners with a diverse cross-section of IT and Engineering stakeholders supporting Wireline B/OSS projects, architecting, and designing solutions that help deliver critical telecom capabilities. Architect you will be responsible for providing technical leadership, guidance, and support in formulating strategic technology approaches and systems architectures that support the strategy and goals of the organization.

This position is responsible for designing reusable technical assets and standards to support solution development and consulting with project owners on how to leverage these assets and standards best. Broad knowledge of the information technology landscape - stretching from infrastructure, network, client, server, emerging technology standards, and trends.

This role will also support ongoing release management support for the project managers, support technical reviews for incoming requirements, and provide architectural authority in times of ambiguity. Keeps current with trends and technological innovations in the Wireline industry and makes appropriate development recommendations.


  • Provides subject matter expertise for an assigned technology domain.

  • Contributes to the execution of proofs-of-concept for new approaches and platforms.

  • Interface with technology and business stakeholders to gather, analyze, define, and document software architecture requirements to improve computer systems in the Cable Industry.

  • Analyze business processes and procedures of clients and provide recommendations to develop reliable and flexible software architectures.

  • Provide technical direction and solutions to architectural, development, and operational teams on assigned projects to small teams.

  • Lead architect teams to formulate and review new software/hardware platforms.

  • Create functional, operational, and interface architecture models and use human-system interfaces to develop suitable architectures supporting ease of usability using a variety of tools and technologies: OSS/BSS, Java (basics), Python, MySQL, Jira etc.

  • Proactively raise issues if specification will lead to quality, system performance, or architectural issues in the product and recommend action plans and solutions to management, architects, and product managers.

  • Define, develop, and influence technology strategy, technology standards, roadmaps, and practices.

  • Recommend action plans and solutions to management, architects, and product managers.

  • Participate in technical design reviews, functional specification reviews, and peer reviews.

  • Coordinate closely with the engineering team to ensure thorough development and testing on relevant platforms as appropriate for the task/project.

  • Provide technical assistance to development and operations personnel on new and existing system projects.

  • Collaborates with business and technical teams to review conflicts/gaps between functional goals and existing capabilities.

  • Provides written documentation for business and technical teams of those discussions and conclusions.

  • Adhere to best practices for code development, API design, version control, test automation and build automation.

What’s in it for you? 

TELUS International is pleased to offer great benefits as a contractor which include but are not limited to:

  • Internal Referral Program, for every referral hired you’ll get a referral bonus and amazing prizes

  • Transparent work culture to lift your ideas & initiatives at the enterprise level & investment to execute successfully.

  • Our development programs are designed to promote technical growth and enhance leadership and relationship skills across individuals. We spark your career growth, with a vast array of in-house and external training programs which are listed below, but not limited to:

  • Trending technical skills

  • Business domain & customer interaction

  • Behavioral & effective communication

Qualifications and Skills

  • Minimum 10+ years of IT experience designing and integrating telecom OSS solutions related to Telecom CRM, Order Management, Orchestration, Network Provisioning and Activation

  • 5+ years of technical experience in software engineering and architecture for telecom domain 

  • 5 -7 years of experience in Product Development Process

  • 5 -7 years of experience in related Cable industry experience

  • 5 -7 years of experience in Product Management and/or Software Development Experience Required, preferably Telecommunications.

  • Strong experience at an architect and previously developer with a technology stack including Java, Python, Angular, and Oracle

  • 2 years of experience using Microsoft Office/Visio, Documentation, Smart sheet, Enterprise Architecture tool, UI/wire-framing & UML.

  • Experience developing new functionality within applications as well as customization to meet Wireline business requirements.

  • Must be detail-oriented and highly motivated.

  • Professional communication skills

  • Able to adapt to an agile and fast-paced environment.

  • Experience building and implementing model-driven, enterprise-level business solutions.

  • Knowledge of all phases of software development including design, coding, testing, debugging, implementation

  • Experience with the following TM Forum industry standards: eTOM, TAM & SID models.

  • Highly skillful in B/OSS system architecture, designs, specifications, system testing and system user training and adoption in carrier Cable service provisioning, design, and configuration.

  • Expertise in analyzing Business and Development Specifications, Use Cases, and Detail Design to develop requirement gathering, analyzing the business process, conducting Feasibility studies, Document generation, and conducting sessions.

  • Inquisitive nature and eager to explore new concepts and approaches.

  • Full Lifecycle Wireline System experience associated with integrations to legacy Wireline systems.

  • Understanding of end-to-end network architecture in heterogeneous access networks (Wi-Fi, Voice, Internet, and Video)

  • Experience working in a high-pressure, fast-paced environment and can multi-task.

  • Demonstrated knowledge of software development and delivery (cloud computing, containerization, high availability, integration Cable activation components.


  • BA/BS in Information Technology, Computer Science, MIS or equivalent combination of education and experience

  • Industry and vendor-specific certifications and training

Join our TELUS International Family

Everyone belongs to TELUS International. It doesn’t matter who you are, what you do, or how you do it, at TELUS International, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have, the more likely we are to crack the code on what our customers want and what our communities need.  From start-ups to large global brands, we deliver on all stages of customer growth and engagement. Our industry track record speaks for itself. #Happytocodehere

TELUS International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

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Additional Job Description

We're seeking an experienced Solutions Architect to join our dynamic team. If you're ready to lead, innovate, and drive change in the world of telecom, we want to hear from you. Apply now and let's build the future together!

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.