Basic Information

Ref Number


Primary Location



United States of America

Job Type

Digital Solutions

Work Style

On Site

Description and Requirements

Here’s the impact you’ll make and what we’ll accomplish together 
We are seeking a seasoned Pega Architect to spearhead the design and development of enterprise-level Pega applications for our esteemed company. As a pivotal member of our team, you will play a key role in deploying large-scale Pega projects. This encompasses architecting BPM applications, seamless integration of web services, designing robust data models and frameworks, and adeptly gathering and translating business analysis requirements.

  • Leverage your extensive 8+ years of Software Development experience, including a commendable 4+ years dedicated to Pega PRPC, within an impressive overall IT career spanning 12-15+ years.
  • Demonstrate your proven track record as a Pega Architect, showcasing your ability to architect and design PEGA solutions that address complex business challenges.
  • Apply your exceptional mastery of PEGA Direct Capture of Objectives (DCO) methodology to streamline and optimize project workflows.
  • Harness your expertise in Pega 7.x, utilizing your familiarity with the platform's capabilities to deliver effective solutions.
  • Showcase your Pega certifications, including the prestigious CLSA designation, underscoring your commitment to excellence in Pega architecture and design.
  • Demonstrate hands-on experience in Agile development, coupled with the ability to guide application design, software development, and thorough testing.
  • Lead the delivery of large-scale systems, showcasing your prowess in orchestrating complex projects.
  • Leverage your domain knowledge in Credit Card Disputes, utilizing your industry insights to enhance Pega applications within this specialized area.
  • Drive your relentless hunger for learning, constantly staying abreast of new technologies and translating them into tangible software solutions.
  • Exhibit your exceptional communication skills, effectively conveying technical concepts to both internal and external business stakeholders.
  • Utilize your deep understanding of the Telecom domain to elevate our Pega applications, leveraging this specialized knowledge to drive innovation.

What’s in it for you? 

TELUS International is pleased to offer you a competitive compensation package as a Full-Time Employee, which includes but is not limited to:

  • Extended health benefits 30 days after joining

    • Medical 

    • Dental 

    • Vision Insurance 

    • Prescription Drug Benefits 

    • Critical Illness Insurance 

    • Life Insurance 

    • Disability / Long-Term Disability / Accident insurance 

  • Work Perks 

    • MotivateMe Wellness Rewards by Cigna 

    • Flexible Spending Accounts 

    • MetLaw Legal Services 

  • Insurance 

    • Hospital Indemnity Insurance 

    • Allstate Identity Protection Insurance 

    • Nationwide Pet Insurance 

  • Incentives 

    • 401 (K) with Employer matching contribution equal to 100% of elective deferrals that do not exceed 5% of compensation. 

    • TELUS International Employee Share Purchase Plan 

    • Performance Bonus 

    • Employee Referral Bonus

    • Step-up program

    • MyGrowth Platform - Internal Learning & Development libraries access

  • Vacation

    • 4 weeks of Paid Time Off 

  • Internal Referral Program, for every referral hired you’ll get a referral bonus and amazing prizes

  • Transparent work culture to lift your ideas & initiatives at the enterprise level & investment to execute successfully.

  • Our development programs are designed to promote technical growth and enhance leadership and relationship skills across individuals. We spark your career growth, with a vast array of in-house and external training programs which are listed below, but not limited to:

  • Trending technical skills

  • Business domain & customer interaction

  • Behavioral & effective communication

Qualifications and Skills
  • Engage closely with customer Subject Matter Experts (SMEs) and Architects, adeptly grasping project requirements and pain points.
  • Craft comprehensive functional designs, skillfully construct Class Hierarchies and Object Models, and define effective Test Strategies.
  • Demonstrate your prowess in designing and architecting PEGA solutions, efficiently addressing customer challenges and driving project success.
  • Contribute to the creation of project roadmaps, outlining the strategic trajectory for project execution.
  • Provide exemplary technical leadership to project teams, ensuring the realization of high-quality solutions.
  • Champion the enforcement of best practices in PEGA architecture, design, and coding, establishing a foundation for scalable and efficient applications.
  • Showcase familiarity with J2EE, XML, Java, JSP, and EJB, bolstering your technical toolkit for comprehensive project development.
  • Exhibiting your capability to lead multiple PEGA project implementations, elevating your team's expertise through effective mentoring and training.
  • Execute Business architecture blueprints within Pega PRPC, utilizing the Direct Capture of Objectives (DCO) methodology.
  • Leverage your familiarity with Scrum and Agile methodologies to optimize project workflows and ensure timely deliverables.
  • Demonstrate proficiency in coding languages, including Angular JS, Java, and jQuery, and showcase your adeptness with web technologies like JavaScript, CSS, HTML5, and XML.
  • Provide steadfast leadership in Pega Business architecture and functional requirements, ensuring high-quality and effective solutions.
  • Anchor vital Requirement Discussions with both Business and IT Stakeholders, orchestrating effective communication channels.
  • Employ your exceptional analytical skills and a high level of communication prowess to ensure seamless collaboration across diverse teams.
  • Embrace and showcase your remarkable managerial skills, infusing effective leadership and direction into project endeavors.

Join our TELUS International Family
Everyone belongs to TELUS International. It doesn’t matter who you are, what you do, or how you do it, at TELUS International, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have, the more likely we are to crack the code on what our customers want and what our communities need.  From start-ups to large global brands, we deliver on all stages of customer growth and engagement. Our industry track record speaks for itself. #Happytocodehere

TELUS International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

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Additional Job Description

We are seeking a seasoned Pega Architect to spearhead the design and development of enterprise-level Pega applications for our esteemed company. As a pivotal member of our team, you will play a key role in deploying large-scale Pega projects. 

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.