Basic Information

Ref Number


Last day to apply


Primary Location




Job Type

Digital Solutions

Work Style


Description and Requirements

  • Must Have 4-6 years of experience.

  • Implement platform applications and features that transform and optimize the way support teams operate in their day-to-day lives.

  • Develop and implement new ServiceNow Integrations with 3rd party apps for data sync and automation.

  • Develop flows and scripts to personalize existing ServiceNow applications to improve business processes and remove manual intervention from support teams.

  • Constantly think about innovating and improving teams way of working, setting up best practices, and bringing up innovative and out-of-the-box solutions.

  • Take complete ownership of the projects assigned until delivery and provide support, if needed, post-deployment.

  • Solving complex problems in a highly dynamic and agile environment.

  • Having a strong focus on code quality, reusability, and scalability of the implemented solution.

  • Create design/technical documentation for new components/integrations built.

Additional Job Description

  • Good understanding of the ServiceNow Development Platform.

  • Worked on ServiceNow IT Hardware Asset Management (HAM).

  • Worked on ServiceNow IT Software Asset Management (SAM).

  • Worked on ServiceNow Field Services.

  • Worked at ServiceNow ITBM.

  • Worked on ServiceNow Integrations.

  • Understanding of ServiceNow Client-side and Server-side scripting, REST APIs, Flow Designers, MID Servers, and Service Portal.

  • Good understanding of programming languages HTML, JavaScript, Angular JS.

  • Convincing problem-solving and analytical skills with the ability to handle and address complexity under pressure.

  • Detailed-oriented nature to seek and understand all the details of the problem before beginning to solve it.

  • Ability to drive your projects from inception to completion and overcome challenges along the way.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.