Responsibilities:

• Gain deep understanding of products and services that TELUS team members use, and translate complex information into simple, polished, engaging content

• Produce high-quality, easy-to-understand documentation that meets our standards and enables team members to self-serve 

• Transform existing internal, technical documentation into knowledge base articles, always keeping the end user in mind

Qualifications and Skills

• 2+ years experience writing English and French documentation in a SaaS environment

• A proven ability to quickly learn and understand complex subject matter

• Superb written communication skills, with a keen eye for detail

• Ability to handle multiple projects simultaneously

• Highly motivated and very effective at managing yourself to high productivity

• Open to receiving and giving feedback, because you know that is the path to greatness and you are all about quality.

Join our TELUS International Family

Everyone belongs to TELUS International. It doesn’t matter who you are, what you do, or how you do it, at TELUS International, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have, the more likely we are to crack the code on what our customers want and what our communities need.  From start-ups to large global brands, we deliver on all stages of customer growth and engagement. Our industry track record speaks for itself. #Happytocodehere

TELUS International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.