Basic Information

Ref Number


Last day to apply


Primary Location




Job Type

Digital Solutions

Work Style


Description and Requirements

  • Experience in maintaining and administering Avaya and Cisco ACD systems, Avaya Call Management System (CMS), Session Managers, Session Border Controller, Application Enablement Services, and Voicemail system.

  • Hands-on experience in Avaya Aura 6 and above, X/AS87xx/G3r installation, configuration, administration, and support.

  • Knowledge in the dialer system is an advantage (Acqueon, Noble, Thrio,Livevox, Aspect)

  • Experience in handling Voice recordings, CTI servers and other adjuncts systems.

  • Knowledgeable in voice over IP (VOIP) and SIP technology.

  • Knowledgeable in voice circuit provisioning, installation, and troubleshooting (DS3, T1s/E1s, STM1s, IPLs, POTS, and ISDN PRI).

  • Experience with structure cabling design, cable termination, and cable management systems.

  • Experience in handling Unix/Linux-based systems.

  • Working knowledge of I.T. requirements/demands in call center operations and organization, particularly in the area of Operations support.

Additional Job Description

  • Must possess good verbal written communication skills.

  • Ability to Multi-task in a fast-paced, deadline-driven environment.

  • Highly organized and detail-oriented.

  • Must be aware of common information security principles and practices.