Basic Information

Ref Number


Last day to apply


Primary Location

Home Office - United States


United States of America

Work Style


Description and Requirements

Job Description

About TELUS International 

TELUS International (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, the America’s, and Europe, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: 

Position Overview:

As a Director of AI Global Program you are accountable for leading a team of managers and professionals to deliver AI services and solutions to a large client or a portfolio of mid-sized clients. You understand the client’s business needs and partner with the Commercial team to identify and close opportunities for business growth, supporting the terms and conditions of the delivery. Your focus is on establishing a long term relationship with the client, enabling joint roadmap development around the delivery of solutions, ensuring high quality delivery, driving financial performance, resolving client escalations, and monitoring accurate client invoicing. You are accountable for the performance, engagement and development of your teams.

Key Responsibilities:

  • Partner with the Commercial team to create and execute a growth strategy for the program
  • Direct a team of leaders and professionals to deliver high quality projects to the client
  • Manage client escalations and monitors accurate client invoicing Core competencies
  • Giving support, focusing on customers, embracing technology, managing self-development Leadership competencies
  • Providing leadership, leading change, building effective teams, managing stakeholders Functional competencies
  • Strategic thinking and relationship management
  • Sophisticated understanding of PMI principles/ practices
  • Understanding of Financial management, Machine learning, Natural language processing and Data annotation


  • 8+ years of work experience in the Artificial Intelligence/ Machine Learning industry or similar technology environment
  • 7 years of progressive managerial experience
  • Bachelor's degree in Business, Management of Information Systems, Data Science, Computer Science or Project Management in a technical environment; MBA is a definite asset.
  • Proven record of successful delivery of large/ complex programs, budget management $10M+
  • PMP, scrum master or scrum product owner certification is desirable


  • Remote - US


The base compensation range for this position is $128,000 - $160,000 commensurate with experience. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and applicable laws.

TELUS International Values:

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviours that are reflective of our values:

  • We passionately put our customers and communities first.

  • We embrace change and innovate courageously. 

  • We grow together through spirited teamwork.

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

Additional Job Description


EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
× -