Basic Information

Ref number

Req_00078482

Primary Location

Riga

Description and Requirements


Do you have a keen passion for excellence in the Global Work-From-Home (Remote) Operations, and are you always eager to find innovative ways to increase quality and implement exceptional standards across multiple levels? Keep reading - we may have the perfect opportunity for you :)

In this role, you are directly reporting to the VP Operations TI Northern Europe and assist in operational and cross-functional activities. In addition, you are driving the continuous improvement of Work-From-Home processes and structures.

For our teams we are looking for immediate support as

Director Work-From-Home (WFH) & Operations Support (m/f/d)

Your responsibilities:

Work-From-Home Operations:

  • Evaluate current process capabilities, optimization potential and outcome

  • Close collaboration with support functions to establish effective end-to-end processes

  • Design and implement continuously Work-From-Home processes incl. optimizing interface processes

  • Train and coach the organization on Work-From-Home specific aspects

Operations Assistance:

  • Assistance in daily operational tasks of the VP

  • Be a sparring partner on tactical and strategic decision making processes

  • Support on administrative tasks and be the representative in corporate calls on local and global level

  • Evaluate, manage and drive local & global initiatives to implementation

We are looking for:

  • At least 7 years of managerial experience in an international operational BPO environment, incl. knowledge of efficient performance and leadership management approaches

  • Mandatory previous experience in Work From Home models, ideally set-up and managed efficient WFH-Operations

  • Hands-on mentality, with a “be the leader you wish you had” proactive mindset

  • Full business proficiency in German (C1+) and English (C1+)

  • Good MS Office skills (Word, Excel, Power Point)

  • High level of service and customer orientation

  • Lean Six Sigma certification would be an asset

  • Independent, goal-oriented and structured way of working

  • Confident, authentic and empathetic appearance

  • Willingness to travel, flexibility and ability to work under pressure

We will offer:

  • Collaboration with local and global decision makers in an inspiring and exciting work environment in an industry leading company

  • A challenging, versatile job that offers you good career development prospects with room to develop your strengths and implement your own ideas

  • Full-time position with attractive salary (fixed salary + bonus)

  • Flexible working, with home office opportunity for a good work-life balance



Our recruiting team will gladly answer all your questions at + 371 63 99 5100. 

We are looking forward to your informative application.


We have digitized our recruiting process and are now offering virtual job interviews to all applicants.


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About us: Since our founding in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS International. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

Additional Job Description

Do you have a keen passion for excellence in the Global Work-From-Home (Remote) Operations, and are you always eager to find innovative ways to increase quality and implement exceptional standards across multiple levels? Keep reading - we may have the perfect opportunity for you!