Basic Information

Ref Number


Last day to apply


Primary Location

Ortigas Center



Job Type

Support Positions

Work Style


Description and Requirements

Specific Responsibilities May Include:

  • Knowledge in business process analysis, requirements and design, data modeling, detailed functional design, test planning, and UAT execution.
  • Experience preparing and guiding business partners through UAT testing.
  • Experience with enterprise-level software/systems functions including configuration, data loads, and maintenance
  • Excellent change management leadership skills including communication, testing, training and business system and process transformation.
  • Strong organizational skills and the ability to track multi-faceted projects.

Required Experience, Education, Skills & Competencies:

  • Bachelor's degree, preferably in Management Information Systems, Computer Science, Software Engineering, or related.
  • 1+ year experience as a Configuration analyst or functional analyst in any HR applications and knowledge of integration points.
  • Strong relevant experience, or a combination of education and work experience
  • Very good verbal and written communication skills
  • Experience in analyzing data
  • Highly competent in MS Excel, PowerPoint & other analytical tools
  • You possess a natural curiosity, analytical mind, and excellent organizational skills with the ability to prioritize workload and multi-task
  • Highly organized and proactive, with excellent attention to detail and drive to resolve issues
  • Amenable to work onsite at TELUS Ortigas.

Additional Job Description

Position Overview:

Responsible for understanding requirements, documenting and configuring business processes, optimizing and extending functionality, analyzing and building reports, and testing and delivering solutions. Assists with the enterprise-level software/systems operations including report creation, configuration management, and BAU support.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.