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TELUS Digital

Game Support Representative for Wargaming with Czech and English

Basic Information

Ref Number

Req_00035110

Last day to apply

30-Sep-2024

Primary Location

BG - Sofia - TELUS Tower

Country

Bulgaria

Description and Requirements

If you are passionate about gaming, join our growing Player Support team in the Customer Experience (CX) industry TELUS Digital Bulgaria - get the job you will enjoy! 

We challenge you to be part of the cool and fun team of WARgamers!
 
A typical day:

  • Ensure player satisfaction by responding to the player’s complaints and disputes
  • Perform investigation and documentation of game exploits, bugs, and similarly other issues in the online gaming world
  • Ensure all players follow gaming rules and regulations
  • Manage gaming operations and report game status to management on a daily basis
  • Monitor disturbances and imbalances during games and provide corrective solutions

Sounds good, right?

If you have:

  • Fluency in Czech and a good command of English
  • Gaming experience - you have played games and you can relate to a player’s concept, community, and mindset
  • Player empathy and understanding a player’s perspective when tackling their issues
  • Understanding of Player Support
  • Desire to help the players as best as possible and to contribute to the team’s success

We Offer:

  • Fully paid training 
  • Stable job and career development opportunities
  • Attractive salary
  • Additional health insurance
  • 50+ benefits and services to choose from
  • Positive international working environment
  • Support and learning
  • Employee referral bonuses

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and the country's largest employer in the CX (Customer Experience) industry with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients ‘procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners. 




#LI-DNI

Additional Job Description

Are you ready to take the next step in your career and achieve your next challenge? TELUS Digital Bulgaria is looking for you!

Language Reference
Czech
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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