Basic Information

Ref Number

Req_00089858

Last day to apply

27-Sep-2022

Primary Location

AFI Building 3

Country

Romania

Job Type

Support Positions

Work Style

Remote

Description and Requirements

You have to be:


  • Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer

  •  Proficient English language skills with a good understanding of how to handle support requests.

  •  Player empathy. As a player you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation

  •  Basic Player Support understanding. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience

  •  Tech & chat knowledge a plus but not mandatory


On this rolе, you would:


  • Help out our players with any issues they might have via tickets & chat

  •  Make case by case player focused decisions in order to provide the best player experience

  •  Identify trending issues submitted by players and communicate them to the appropriate teams

  •  Collaborate with a passionate team of gamers in order to give our support a player to player feel

  •  Availability for a full-time position, 5 days per week, in shifts of 8 hours and a half covering 08:00- 00:00, Monday- Sunday


We offer:


  • Stable job – we offer permanent labor contracts

  •  Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers

  •  Positive environment – we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives

  •  Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!

  •  Private medical insurance coverage

  •  Meal tickets shall be granted monthly

  •  Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)

Additional Job Description

Are you passionate about gaming? Join our back-office support team now!

Required Language(s)
English