Basic Information

Ref Number

Req_00089301

Last day to apply

30-Nov-2022

Primary Location

Home Office - United States

Country

United States of America

Job Type

Support Positions

Work Style

Remote

Description and Requirements

About TELUS International

TELUS International (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 70,000 team members and delivery centers across 28 countries in North and Central America, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusinternational.com

Position Overview:


Reporting to the Global Vice President of Human Resources , the Global Sr. Director of Total Rewards is responsible for ensuring our team members are motivated, engaged and add value through compensation and benefits programs that support the organization’s business objectives and meet all legal requirements Globally. This leader is a member of the Global HR Senior leadership and will lead several Directors and Sr. Managers throughout the Americas, Asia and Europe.  The leader is responsible for the design, implementation, and ongoing evaluation of the organization’s total rewards strategies including but not limited to compensation and benefits programs, including base pay, incentive pay, health and welfare benefits, and retirement benefits. This position works closely with senior leadership and cross-functional partners to assess business impact and provide tools needed to attract, motivate and retain talent. The Total Rewards leader has the highest attention to detail and stays abreast of marketplace best practices across all applicable Global location

The Sr. Director of Total Rewards will be a change leader who thrives on continuous improvement and development of innovative solutions to support our strategic priorities. The leader will have a team of direct reports across North America,Latin America, Europe and Asia.  This role is a perfect opportunity for a leader who believes in collaboration across global business units including operations, finance, IT, in a publicly traded company.  He/she understands the matrix environment and wants to personally take on the privilege of developing and growing an existing team of highly motivated, accomplished and knowledgeable total reward teams. 

Responsibilities:



  • Direct the overall global compensation and benefits function to ensure programs are competitive, balanced and achieve desired behaviors and results that are closely aligned to TELUS International business strategies
  • Lead the annual compensation planning cycles, providing expert advice on the design, development, and administration of Executive Compensation, Sales Compensation, and team member compensation programs, salary structure, base salary adjustments, and short and long-term incentive plans.
  • Ensures the competitiveness of compensation and benefits programs by overseeing the participation in and collection of market surveys. Develops recommendations for changes as needed, assesses internal equity and implements changes as appropriate.
  • Designs, implements, and participates in the administration of the compensation and benefits programs globally that support the strategic objectives of the Company. This includes, but not limited to: executive compensation (including long and short-term incentives), sales compensation, job evaluations and pricing, wage and salary administration, health and welfare benefits, work/life benefits, relocation programs and financial security/retirement benefit programs.
  • Collaborate and partner with leadership to understand the challenges related to compensation, benefits, and other reward programs and key issues in attracting, motivating and retaining high quality, diverse talent across different business verticals.
  • Drive operational excellence and innovation in all areas of responsibility
  • Collaborate and consult with HR Business Partners and Recruiting on offers, promotions, transfers, and develop policies and guidelines to support TELUS International  continued growth.

Required Knowledge and Qualifications:

  • Bachelor’s degree in Human Resources, Labor Relations, Business or related field required. Master’s degree preferred
  • 10+ years of progressive experience in Total Rewards
  • Success in creating and articulating ideas and plans to both executive management and peers in the context of business priorities and needs
  • An experienced manager of people, programs and ideas
  • Able to evaluate, design and recommend compensation and benefit programs based on market assessment and business strategy
  • Understanding of stock options, RSUs, and other equity offerings
  • Excellent strategic, analytic and financial skills. Demonstrate both the art and science of compensation
  • Demonstrated ability to anticipate future trends/consequences and create innovative strategies
  • Has a mindset of continuous improvement
  • Demonstrated experience providing coaching to Business leaders and Human Resources
  • Demonstrated ability to develop strong partnerships and influence resources outside one’s direct responsibility
  • Strong communication skills; ability to work effectively with all levels in the organization

Location: 

Remote position located in North America.

Telus COVID-19 Vaccination Policy:

Our trailblazing Work Styles program provides team members with the flexibility to work where and when they are most effective. When they do meet in person, they can be assured that all TELUS team members are fully vaccinated for COVID-19


TELUS International Values:

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

  • We passionately put our customers and communities first
  • We embrace change and innovate courageously
  • We grow together through spirited teamwork


At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

Additional Job Description

Position Overview:

Reporting to the Global Vice President of Human Resources , the Global Sr. Director of Total Rewards is responsible for ensuring our team members are motivated, engaged and add value through compensation and benefits programs that support the organization’s business objectives and meet all legal requirements Globally. This leader is a member of the Global HR Senior leadership and will lead several Directors and Sr. Managers throughout the Americas, Asia and Europe.  The leader is responsible for the design, implementation, and ongoing evaluation of the organization’s total rewards strategies including but not limited to compensation and benefits programs, including base pay, incentive pay, health and welfare benefits, and retirement benefits. This position works closely with senior leadership and cross-functional partners to assess business impact and provide tools needed to attract, motivate and retain talent. The Total Rewards leader has the highest attention to detail and stays abreast of marketplace best practices across all applicable Global location

The Sr. Director of Total Rewards will be a change leader who thrives on continuous improvement and development of innovative solutions to support our strategic priorities. The leader will have a team of direct reports across North America,Latin America, Europe and Asia.  This role is a perfect opportunity for a leader who believes in collaboration across global business units including operations, finance, IT, in a publicly traded company.  He/she understands the matrix environment and wants to personally take on the privilege of developing and growing an existing team of highly motivated, accomplished and knowledgeable total reward teams.