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Human Resources, Human Resources Analyst IV - TELUS International El Salvador

Basic Information

Ref Number

Req_00138626

Primary Location

SV - Antiguo Cuscatlan - Las Cascadas

Additional Locations

SV - Santa Tecla - Plaza Merliot

Country

El Salvador

Job Type

Support Positions

Work Style

On Site

Description and Requirements

***Applicants should be available and willing to work on-site and/or from home depending on business needs.***



 

Human Resources, Human Resources Analyst IV - TELUS International El Salvador



Position overview

The Human Resources Analyst IV is responsible for providing guidance to the Operation on issues related to Human Resources policies and procedures looking for the best fit of our organizational goals and our people’s needs. They are responsible for implementing programs in conjunction with the account’s management team, aimed at maintaining the culture of the company, the development of internal talent, and a sense of pride for being a TELUS family member.



Key responsibilities:
Become the main trustable contact of HR for our team members, performing initiatives that help to maintain our team members engaged and happy to be part of TELUS International through a work environment recognized for being fair, ethical, collaborative, and aligned to our values. The Human Resources Analyst IV has active participation in the following situations or any other matters related to our team member’s well-being and a fair work environment: Conflict resolution, internal promotion process, and development needs.

 

Requirements & Core Competencies:

  • Minimum of 6 months of experience in Human Resources - Mandatory

  • Schedule flexibility.

  • Managing self development

  • Embracing technology

  • Focusing on customers

  • Giving support

 

Functional competencies:

  • Google Workspace GSuite - Advanced

  • Labor Laws - Desirable

  • Visible passion for people development and wellness.

  • Strategic thinking

  • Strong communication skills

  • Conflict management and intervention

  • Excellent interpersonal skills.

  • Ability to coach, negotiate and advice.

  • Teamwork.

  • Adaptation to change.

 

Qualifications:

  • Mandatory: English level - B2:

• Oral and written comprehension.

             • Appropriate use of language

  • University Degree  in Business Administration, Psychology, Industrial Engineering or related career - Desirable

 


 


Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Additional Job Description

The Human Resources Analyst IV is responsible for providing guidance to the Operation on issues related to Human Resources policies and procedures looking for the best fit of our organizational goals and our people’s needs. They are responsible for implementing programs in conjunction with the account’s management team, aimed at maintaining the culture of the company, the development of internal talent, and a sense of pride for being a TELUS family member.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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