Basic Information

Ref Number

Req_00096410

Last day to apply

30-Nov-2022

Primary Location

Torre Pradera

Additional Locations

Merliot

Country

Guatemala

Job Type

Support Positions

Work Style

Hybrid

Description and Requirements

IT, Server Administration Administrator IV - Guatemala & El Salvador

Last day to apply: Wednesday, November 30th, 2022 at 11:59 PM

About the role

The Server Administration Administrator IV Tier 3 is responsible for the installation, maintenance, and support of server infrastructure to ensure the operation of global systems in order to provide performance and availability for its users, such as staff, customers, and suppliers.

Main Responsibilities:

  • Responsible for providing, planning, conducting, and directing the analysis of complex business initiatives to be actioned upon.

  • Provide technical support and resolve requests around the System’s technology verticals.

  •  Acts as Level 3 escalation on site and on-call support within the internal IT Server Operations team for high severity issues, VIP service requests, in-progress projects, and vendors.

  • Work hand in hand with other technology teams to provide solutions to end user needs.

  • Documentation and Implementation of Standard and Normal Changes and support for Emergency Changes.

  • Work along with other teams to plan and deploy patches and or upgrades to the Virtual Desktop Infrastructure environment entire stack.

  • Perform peer reviews for Method of Procedure and enforce Policies and standardization.

  • Operates medium to highly complex tasks on VMWare, ESXi, VMHorizons, and UCS platforms.

  • Configure System settings as per global policies and standardization.

  • Operate VCenter and ESXi Instances, configure and operate DNS, DHCP, Active Directory, NTP,

  • Shared Folder Services, Proxies, Windows Operating Systems, and related technologies.

  • Provides Support to Global Security Audits acting as POC from IT Server Operations Team within the Auditor Interviews and evidence asks.

  • Collaborate with Engineering New Client Launches and new technology projects (tasks), enabling new business and features.

  • Perform other project-related duties as requested by management, hardware and software maintenance on servers devices/ cloud, and virtual services.

Requirements:

  • Schedule Flexibility (including On Call Shift Rotation)

  • Flexibility to work on-site from time to time 

Qualifications

  • Problem-solving and decision-making skills.

  • Excellent communication and interpersonal skills

  • Teamwork and Remote Work skills.

  • Ability to respond to External & Internal requests

  • Fast adaptation to technology changes

Knowledge:

  • English - B2: - Required

    • Oral and written comprehension.

    • Appropriate use of language.

  • vCenter & ESXi Strong knowledge and practice background

  • Windows Active Directory strong knowledge and practice background

  • Windows Infrastructure Services: DHCP, DNS, DFS, WSUS, NTP, WSFC, Certificates.

  • Common troubleshooting knowledge for multi-tiered architecture.

  • Powershell Scripting and Bash Shell Scripting.

  • VMWare Horizons - VDI Integration with VMWare and Active Directory

  • Netapp and VirtualSan knowledge and practice background.

  • Cisco UCS and Dell Servers Knowledge (VxRail + HyperConverge/Hyperflex)

  • Cloud Technologies knowledge including but not limited to GCP, Azure, AWS, etc.

  • Linux knowledge: administration, maintenance and deployment.

  • Miscellaneous Application Services; Squid, IIS, Apache, SFTP, TFTP, Postfix, etc.

  • Knowledge in Cloud interaction in any/all of these technologies: GCP, Azure,AWS.

Studies & Experience:

  • Bachelor in Computer Science or Information Systems degree is a plus

  • VCA DBT - VMWare Certified Associate - Desirable

  • MCSA - Microsoft Certified Solutions Associate - Desirable

  • VCP DTM - VMWare Certified Professional Desktop and Mobility - Desirable

  • Experience in Virtualization, VMWare and Virtual Desktop Environments

  • Experience in Microsoft Windows, Active Directory and entire Windows Stack.

  • Infrastructure Management, Physical Servers, Physical Storage, etc

  • Minimum of 6+ years experience in a systems development role - Required

TELUS International Guatemala is a company that offers equal opportunities for everyone. We seek an inclusive work environment, where all qualified applicants will receive consideration for employment without discrimination based on any element of diversity.

Additional Job Description

The Server Administration Administrator IV Tier 3 is responsible for the installation, maintenance, and support of server infrastructure to ensure the operation of global systems in order to provide performance and availability for its users, such as staff, customers, and suppliers.