Basic Information

Ref Number


Primary Location




Description and Requirements

Are you a skilled IT enthusiast with a passion for providing exceptional technical support and maintaining smooth IT operations? We are seeking a highly motivated and customer-oriented IT Support / Helpdesk (m/f/d) to join our dynamic team. In this role, you will be the first point of contact for internal and external clients, delivering exceptional technical support and ensuring smooth IT operations, upholding the highest service delivery standards.

IT Support / Helpdesk (m/f/d) onsite for our location in Riga

Overview of tasks:
  • Provide technical support to the various technological platforms of the company (hardware, software) and implementing security policies, ensuring connectivity systems, patching, coordinate and monitor the implementation of best practices and support projects, support the area of technology in the development and operation of accounts, among others
  • Physical and Remote Support
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • Respond to inquiries from internal clients and help them resolve any hardware or software problems.
  • Support users in the use of computer equipment by providing necessary training and advice.
  • To perform changes on distro lists and organizational units within G-suite
  • To complete updates, patches, and software deployments.
  • To perform VLAN Changes
  • Serve as the main POC for any IT related activities happening in the site or sites under their scope
  • Keep adequate IT Asset management controls for the assets under their responsibility.
  • Demonstrate integrity, teamwork, and a problem-solving mindset in all aspects of the role.
We are looking for:
  • A third-year level in Systems Engineering, Computer Science, or related fields.
  • Preferably with 6 months of experience in similar positions.
  • Knowledge of Virtualization technologies under Windows and Linux.
  • Intermediate knowledge of software deployment and networking.
  • Intermediate Network Knowledge (VLAN Changes, Port configuration).
  • Intermediate Active Directory knowledge
  • Strong interpersonal and customer service skills.
  • Strong verbal and written communication skills in Latvian and good English skills (min B1).
  • Distrolist groups and Organizational units knowledge
  • Strong IT troubleshooting skills (Hardware/Software and Networking)
  • Technology certifications (A +, Network +, Server +, MCP, CCNA, ITIL, etc.) are an asset
  • G-suite Certification, PDQ certification and Desktop Central certification are a plus
We will offer:
  • Appealing benefits like private health insurance after 3 months of probation period
  • Employee discount programs, providing partnerships with fitness centers and restaurants
  • Versatile and challenging field of activities and space to implement your own ideas
  • Great office with modern workspaces at the city center of Riga
  • Positive international working environment; fun floor with PlayStation, table tennis, and many more
  • Participation: the feedback of our employees is always welcome
  • Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture

Join our team and apply now!

Additional Job Description

Are you a skilled IT enthusiast with a passion for providing exceptional technical support and maintaining smooth IT operations? We are seeking a highly motivated and customer-oriented IT Support / Helpdesk (m/f/d) to join our dynamic team. 

Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.