Basic Information

Ref Number

Req_00091932

Primary Location

Merliot

Country

El Salvador

Job Type

Support Positions

Work Style

Remote

Description and Requirements

About the role

The IS Project Manager II is an individual with application development experience and knowledge, responsible for planning, overseeing and leading delivery projects from assessment through completion.The PM will work with a cross-functional set of stakeholders, including business and IS, to manage commitments and expectations. They will oversee all aspects of project delivery: setting deadlines, assigning responsibilities, monitoring and reporting on the progress of the project, including reporting to upper management. The successful candidate needs to be a strong communicator with strong organizational skills. They will be self-managing individuals who have a track record of demonstrating proactive leadership and the ability to work independently. As intermediate PM, they are able to speak to experience in driving through leadership in solving complex business and technology challenges with a successful track record of delivering quality solutions.


Responsibilities:
Leading project planning sessions, coordination resources, managing project progress and adapting work as required. Ensuring projects meet deadlines, managing relationships with stakeholders, signing-off user acceptance testing, signing-off projects upon closure. Able to estimate incoming work efforts, document assumptions and map estimates to schedules. Able to mitigate risks, identify and handle issues and pivot to address changes. Collaborate with stakeholders, team members and operational team members on an ongoing basis in a manner that demonstrates the TI/TCI values. Build and maintain sound working relationships. Perform all activities required to initiate, run, monitor and close a project whether agile, hybrid or waterfall SDLCs. Identify and manage cost and schedule variance. Partnering with application development leaders on resource and capacity management Overseeing all incoming and outgoing project documentation. Optimizing and improving processes and the overall approach where and when necessary. Conducting retrospective meetings, determining best practices, and applying them to increase project team performance. Creating and controlling communication strategies for stakeholders, keeping stakeholders and companies boards updated of project status in a periodic, effective and consistent manner. Constantly assess the project against Product Business Case and Project goals to maintain the project value proposition.

Requirements & Skills:

  • Schedule flexibility.

  • Effective Communication.

  • Negotiation.

  • Leadership capabilities. Ability to lead and motivate.

  • Self-Organized. 

  • Critical thinking and problem-solving.

  • Decision-making skills. 

  • Adaptable to change.

  • Able to work under stress.

  • Customer-oriented mindset.

  • Administrative and reporting abilities.

  • Team management and team player.

  • Desire to continually improve and learn.

  • Strong written and verbal communication skills.

 

Knowledge:

  • English - B2

• Oral and written comprehension.

• Appropriate use of language

  • Google Workspace - Advanced

  • Microsoft Office - Advanced 

  • Knowledge of project management processes, techniques, and tools, based on PMI and Agile Methodologies. Ability to manage projects using a variety of methodologies (waterfall and agile) - Advanced.

  • Knowledgeable project management standards and best practices - Advanced.

  • Solid understanding of project communication, risk and change management, KPIs, including contingency planning and risk mitigation - Advanced.

  • Demonstrated experience with managing cost/budget, schedule, resources, scope of delivery across the full SDLC using a variety of different tools and techniques - Advanced.

  • Strong IT technical knowledge specifically in software development, and/or implementations for in-house and off the shelf.

  • Effective Stakeholders management experience.

  • Ability to prioritize and manage work to critical project timelines in a fast-paced environment and ability to manage conflict.

  • Transparency with project risks and issues throughout the delivery cycle and driving project governance.

 

Studies & Experience:

  • Bachelor's Degree in Computer Systems or Industrial Engineering or equivalent field - Desirable.

  • 2 - 5 years experience as a project manager of IT delivery - Required.

  • Experience working in virtual environments with global teams - Required.

  • Project Management Professional (PMP)/ CAPM certification - Desirable.

  • Agile certification / Scrum Master Certification generally recognised in the industry (e.g. PMI-ACP, Scrum Alliance, Scrum Study,etc) - Required.

  • Proven experience as a Scrum Master or leader in other agile delivery e.g. Scrum, Kanban, etc. - Desirable

  • Experience in managing web software platforms or products with associated SLA´s - Required.

  • Experience in strategic planning, change, and risk management - Required.

  • Business analysis experience, creating workbooks, requirement gathering experience - Desirable.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

 

Additional Job Description

About the role

The IS Project Manager II is an individual with application development experience and knowledge, responsible for planning, overseeing and leading delivery projects from assessment through completion.The PM will work with a cross-functional set of stakeholders, including business and IS, to manage commitments and expectations. They will oversee all aspects of project delivery: setting deadlines, assigning responsibilities, monitoring and reporting on the progress of the project, including reporting to upper management. The successful candidate needs to be a strong communicator with strong organizational skills. They will be self-managing individuals who have a track record of demonstrating proactive leadership and the ability to work independently. As intermediate PM, they are able to speak to experience in driving through leadership in solving complex business and technology challenges with a successful track record of delivering quality solutions.