Basic Information

Ref Number

Req_00096396

Primary Location

Merliot

Country

El Salvador

Job Type

Support Positions

Work Style

On Site

Description and Requirements

***Applicants should be available and willing to work on-site and/or from home depending on business needs.***

Information Technology, IT Operations Analyst

About the role

IT Operations Analyst is responsible for providing technical support to both operations and staff in all the different applications used in the company, always looking for continuous improvement in the processes established, and is also responsible for ensuring the availability of computer resources to the organization.

 


Responsibilities:
Provide technical support to the various technological platforms of the company (hardware, software, telephony) and implement security policies, ensure connectivity systems, coordinate and monitor the implementation of best practices and support projects, support the area technology in the development and operation of accounts, among others.

 

Skills and Requirements

  • Schedule flexibility

  • Orientation to results.

  • Creativity and Innovation.

  • Teamwork.

  • Analysis and Decision Making
     

Knowledge:

  • Excel - Intermediate :

• functions ( sum, average, maximum, minimum, etc. )

• Preparation and presentation graphics.

• Dynamic tables.

• Search the data value by VLOOKUP

• Format Cells.

  • English - B2:

• Oral and written comprehension.

• Appropriate use of language.

  • Customer Service - Advanced.

  • Windows Server - Basic.

  • Computer Maintenance knowledge  - Advanced.

  • Installation, configuration, and maintenance of operating systems, telephone equipment, etc.

  • Knowledge of Linux - Basic.

  • Knowledge and experience in diagnosing and resolving network problems.

 

Studies & Experience:

  • A third-year level Systems Engineering, Computer Science or related careers - Desirable

  • Preferably with 6 months’ experience in similar positions.

  • Technology certifications (A + , Network + , Server + , MCP , CCNA, ITIL,etc. ) - Desirable

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.


Additional Job Description

IT Operations Analyst is responsible for providing technical support to both operations and staff in all the different applications used in the company, always looking for continuous improvement in the processes established, and is also responsible for ensuring the availability of computer resources to the organization.