Basic Information

Ref Number

Req_00091778

Last day to apply

22-Sep-2022

Primary Location

Pradera West

Additional Locations

Cascadas

Country

Guatemala

Job Type

Support Positions

Work Style

Hybrid, On Site

Description and Requirements

L&D, Training Developer Analyst - TICA

Last day to apply: Thursday, September 22nd

The training developer designs and develops high-impact learning solutions for multiple delivery methods including instructor-led, web-based, virtual classroom, micro- learning and blended instruction for a variety of targeted audiences. The developer works in a team of other instructional/curriculum designers and reports to the Development Leader.

 

Main Responsibilities:

  • Create and develop successful and interactive training content for both new hire groups and experienced personnel, based on the adult learning methodologies, situated learning and learner-centered strategy.

  • Develop concise, creative, effective, and high-quality instructional materials that will balance the practice of transmitting information (pushing) vs. the socratic practice of having the learner articulate his/her own ideas (pull) to reflect upon them and reach his/her own conclusions.

  • Course deliverables include, instructional design documents, objectives, video scripts, storyboards, eLearning courses, web based trainings, job aids, handouts, reinforcement materials (printed and online), prototypes, software simulations, software video tutorials, instructor and participant materials.

  • Improvement and development of new standards for future learning, training and knowledge management initiatives.

  • Attend calls with clients and SMEs to implement feedback and update training material.

  • Conduct train the trainer (T3) sessions for all internal learning initiatives.

  • Design graphics and templates for marketing materials needed for internal learning initiatives.

  • Videography with a focus on learning

  • Customize and manage existing learning initiatives to reflect company’s values and satisfy customer needs.

  • Work in team environment and collaborate with other members of the learning and development organization located around the globe

 

Requirements

  • Schedule flexibility - Required

 

Qualifications: 

  • Ability to communicate clearly and concisely across multiple levels within the company.

  • Customer service and problem solving skills 

  • Learner centered and performance based learning strategies

  • Ability to create visual/graphic materials based on a learning concept. 

  • Ability to adapt to changes easily

  • Organized

  • Creativity and Innovation

  • Teamwork

  • Attention to details

  • People Management

  • People Orientated

  • Presentation Skills

  • Strong communication skills.

 

 

Knowledge:

  • English -  High C1:

    • Oral and written comprehension.

    • Appropriate use of language.

  • Strong verbal and written communication skills and analytical skills

  • Adult learning knowledge

  • Proficiency with Microsoft Office/ Google suites 

  • Advanced use of Microsoft Office suite

  • Advanced knowledge of Adobe Creative Suite  

  • A high level of comfort using internet-based software and technology

 

 

Studies & Experience:

  • 3 years of University studies, (Graphic Design, Pedagogy, Instructional Design or similar)

  • Development-oriented experience (e-learning, web, graphics, etc.)

  • Video production experience is a plus 

  • Foreign Language Teaching experience or background is a must

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Additional Job Description

The training developer designs and develops high-impact learning solutions for multiple delivery methods including instructor-led, web-based, virtual classroom, micro- learning and blended instruction for a variety of targeted audiences. The developer works in a team of other instructional/curriculum designers and reports to the Development Leader.