Basic Information

Ref Number

Req_00078545

Last day to apply

06-Jun-2022

Primary Location

Xela

Country

Guatemala

Job Type

Support Positions

Description and Requirements

Language & Communications, General Learning Specialist - Pradera Xela

Last day to apply: Monday, June 6th, 2022

Learning & Development - General Learning Specialist is responsible for delivering training to improve the English level for TELUS International Central America's Team Members. This is achieved through Language Academy at TELUS Internationals for our new hires that don’t fulfill the English skills required to be hired by our international accounts. Also support our Telus International team members to improve their language skills. They are also responsible for delivering training completely in English and focusing on improving accent, grammar, communication training and customer service skills. Learning & Development - General Learning Specialists must be able to deliver results within specific time frames to stay in line with the department targets.

 

Main Responsibilities:

Provide English reinforcement to the participants, evaluate the participant’s performance in order to determine improvement, create action plans for different areas or topics that require reinforcement, coordinate all the logistics involved in delivering effective training (Training space reserved, audio visual equipment, effective communication to the participants and stakeholders etc).    

Requirements:

  • Schedule flexibility (morning shift) - Required

  • Flexible to work from home (mainly) or on-site - Required


Qualifications: 

  • Interpersonal skills

  • Results oriented

  • Strong sense of urgency

  • Effective verbal and written communications skills

  • Leadership 

  • Problem resolution oriented

Knowledge:

  • Google Workspace (formerly known as GSuite)

  • Excel and Google Sheets knowledge - Desirable

  • Native or near native English Speakers - CEFRL C1 or above - Required 

    • Oral and written comprehension.

    • Appropriate use of the English language.

 

Studies & Experience:

  • BA/BS degree preferably in Educational Sciences, Communications, Business Administrations or related | Desirable

  • Experience as  Teacher or Trainer - Desirable

  • Experience in Customer Service - Required

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Additional Job Description

Learning & Development - General Learning Specialist is responsible for delivering training to improve the English level for TELUS International Central America's Team Members. This is achieved through Language Academy at TELUS Internationals for our new hires that don’t fulfill the English skills required to be hired by our international accounts. Also support our Telus International team members to improve their language skills. They are also responsible for delivering training completely in English and focusing on improving accent, grammar, communication training and customer service skills. Learning & Development - General Learning Specialists must be able to deliver results within specific time frames to stay in line with the department targets.