Basic Information

Ref Number


Primary Location




Job Type

Support Positions

Work Style

On Site

Description and Requirements

1. Provide assistance to customers and solve their cases. Analyze customer issues and provide solutions according to the account procedures and guidelines. Provide customer care when necessary.

2. Keep updated knowledge of account’s policies and products Maintain adequate proficiency in products and platforms supported. Read and ensure understanding of new or actualized policies, procedures and products. Communicate with the supervisor, team members and other teams regarding problems, solutions and trends. Keep account information confidential, protect it from unauthorized use, ensure it remains in Account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited.

3. To perform any other tasks, duties, or services requested by his/her immediate superior.

Additional Job Description

  • General Description

The company is known for its products of the same name, which are activity trackers, wireless-enabled wearable devices that measure data such as the number of steps walked, quality of sleep, and other personal metrics.

  • Agent’s Roles and Responsibilities

The Mandarin Customer Service Representative’s main objective is to provide top of the line customer service in resolving issues in a fast and accurate manner. CSR’s provide support through email (non-voice) and eventually through Inbound Calls.

Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.