Basic Information

Ref number

Req_00069843

Last day to apply

08-Feb-2022

Primary Location

AFI Building 3

Description and Requirements

The MoneyGram Transactions Customer Service Representative position is about:


-processing inbound calls and e-mails from MoneyGram wire transfer customers and agents

-processing money transfer transactions (domestic & international)

-answering a wide range of inquiries

-solving Customer service issues

-properly escalating any issues to specific departments


What we expect


-Medium or Advanced level (B2 or C1) of Italian, medium (B2) level of English in written and oral

-availability for a full-time schedule, in rotating shifts, 5 days/ week: Monday - Sunday, 9:00 - 22:00

-Working knowledge of basic PC operation

-Great communication and interpersonal skills

-Client orientation

-Ability to quickly adapt to changing environment, team-player mindset

-Decision-making & problem-solving skills


We offer:


- Stable job - permanent labor contracts

- Flexible schedule - rotating shifts and weekends

- Tenure salary increases

- Monthly meal tickets

- Public transportation and gym subscriptions reimbursement

- Monthly performance bonus

- Great rewards for referring your friends: consistent bonuses and prizes

- International career - regular training and international career opportunities

- Multilingual exposure - improve your spoken and written language skills

- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!

- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

- Private medical insurance coverage

- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more


Additional Job Description

Representatives will process inbound calls and e-mails from wire transfer customers or MoneyGram agents and will process transactions totaling tens of thousands of dollars every day.



Required Language(s)
English
Italian