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Network Analyst

Basic Information

Ref Number

Req_00114077

Last day to apply

10-Nov-2023

Primary Location

Ortigas Center

Country

Philippines

Job Type

Digital Solutions

Work Style

Hybrid

Description and Requirements

Skills:
  • Bachelor’s Degree Required Certification None Work Experience 1-2 years systems administration experience
Technical Skills 
  • Good exposure on Data Center Environment and enterprise-level LAN, WAN and WLAN engineering design and implementation. 
  • Good knowledge of network environment security and discipline, capacity planning, and general network management best practices. 
  • Good knowledge of enterprise monitoring/server predictability performance trending and reporting. Good knowledge of Cisco Catalyst and Nexus Series, F5 Networks Load Balancers, Fortinet – FortiGate, FortiManager, FortiAnalyzer, Juniper Networks – Netscreen, SRX. Good knowledge of Solarwind and Netbrain.
  • Good knowledge on server OS (Windows, Linux and UNIX). 
  • Good troubleshooting, analytical and problem solving skills.
  • Good customer service and communication skills (both oral and written), coordination, prioritization and organizational skills. 
  • Ability to work in a team atmosphere and can handle steep learning curve.

Additional Job Description

 Functional Responsibilities
  • Provide first level escalation support from various constituencies. Investigate and troubleshoot issues. 
  • Repair and recover from hardware or configuration failures. Coordinate and communicate with impacted constituencies.
  • Perform daily network monitoring, verifying the integrity and availability of all appliances, network resources, systems and key processes. Provide first level escalation diagnosis and remediation of issues.
Skills:
  • Bachelor’s Degree Required Certification None Work Experience 1-2 years systems administration experience
Technical Skills 
  • Good exposure on Data Center Environment and enterprise-level LAN, WAN and WLAN engineering design and implementation. 
  • Good knowledge of network environment security and discipline, capacity planning, and general network management best practices. 
  • Good knowledge of enterprise monitoring/server predictability performance trending and reporting. Good knowledge of Cisco Catalyst and Nexus Series, F5 Networks Load Balancers, Fortinet – FortiGate, FortiManager, FortiAnalyzer, Juniper Networks – Netscreen, SRX. Good knowledge of Solarwind and Netbrain.
  • Good knowledge on server OS (Windows, Linux and UNIX). 
  • Good troubleshooting, analytical and problem solving skills.
  • Good customer service and communication skills (both oral and written), coordination, prioritization and organizational skills. 
  • Ability to work in a team atmosphere and can handle steep learning curve.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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