Basic Information

Ref number

Req_00059054

Last day to apply

31-Jan-2022

Primary Location

TELUS Tower

Description and Requirements

Are you ready to take the next step in your career and to achieve your next challenge?

If your answer is YES – join the leader of the BPO sector TELUS International Bulgaria!

For our Newest Client, we are looking for a person with a passion for crypto and capital markets! 

Take the opportunity to be an Online Trading Advisor of cryptocurrencies, securities, trading currencies’ platforms, using technology, personal approach, and knowledge.

As an Online Trading Advisor with French and English, you will take care of clients’ inquiries.

As a candidate, you do not need to have experience in a similar role. All you need is to be fluent in French and have good knowledge of English.

What will you do?

  • Serve as a liaison between the customer support team and management to improve customer service & app experience

  • Receive requests for assistance and support and respond with professionalism possible according to the company’s guidelines

  • Deal with clients queries regarding the trading platforms

  • Document customer bug reports

What do we expect?

  • Very good customer service capabilities and confidence in engaging with users across multiple channels

  • Strong analytical skills to identify the issue and find a resolution

  • Knowledge of financial markets is an advantage

  • Provide excellent customer service and solutions to improve the trading experience

  • Attention to detail and ability to work in a fast-paced working environment

In Return, We will give you:

 

  • Work from home option

  • Very competitive salary

  • Fully paid training

  • Stable job and career development opportunities

  • Flexible working hours

  • Additional health insurance & Transportation allowance

  • Special Discounts and Offers (e.g. Food vouchers, Multisport cards, etc.)

  • Special benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)

  • Positive international working environment (Relax zones, PlayStation and billiard corners)

  • Support and learning

  • Employee referral bonuses & Recognition programs

We care about the well–being of our employees, invest in their future growth, encourage fun and team-building projects!

Does it sound like the perfect job for you? Apply now!

 

About us: TELUS International Bulgaria is the leader in the BPO sector with a team of over 3800 people in Sofia and Plovdiv. We have almost 55,000 team members across 20 countries. TELUS International Bulgaria offers contact center solutions, ITO and creative customer service support for global customers in over 50 languages.



Required Language(s)
French