Basic Information

Ref Number


Last day to apply


Primary Location

AFI Building 3



Job Type

Business Process Outsourcing

Work Style


Description and Requirements

You have to be:

  • Advanced level of French(B2-C1) and Medium level of English (B2)

  • Availability for a full-time schedule, Monday - Friday, 10:00 - 21:00

  • Previous interactive customer service experience

  • Solutions driven with strong critical thinking skills

  • Strong customer service orientation with an upbeat, people-minded personality and a willingness to go above and beyond for every customer

  • Innate desire to learn more about the product/service in order to better assist customers


What you will have to do:

  • Availability for training and working from home

  • Reply to inbound customer inquiries in a call center environment (calls, e-mails, chat)

  • Process orders, provide product information and troubleshoot basic equipment issues

  • Confidently make product and service recommendations tailored to customers’ needs/wants

  • Build professional relationships and rapport with customers in order to deliver exceptional customer experiences

  • Consistently perform well within a fast-paced and constantly changing environment

  • Contribute to a diverse team

  • Have ability and willingness to tend to any other tasks as assigned


We offer:

  • Stable job - permanent labor contracts

  • Above-average fixed salary, performance bonuses

  • Monthly meal tickets

  • Reimbursement for your public transportation subscription, after the trial period (if you work from office) 
  • International career - paid training and international career opportunities

  • Multilingual exposure - improve your spoken and written language skills

  • Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!

  • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

  • Private medical insurance coverage

  • Special discounts across a variety of Banks, Telecoms, Gym & Fitness centers and more

Additional Job Description

Take a look at this great opportunity with French! 

Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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