Basic Information

Ref Number

Req_00088130

Last day to apply

11-Sep-2022

Primary Location

AFI Building 3

Country

Romania

Job Type

Business Process Outsourcing

Work Style

Remote

Description and Requirements

You have to be:

  • Advanced level of German(B2-C1) and Medium level of English (B2)

  •  Availability for a full-time schedule, Monday - Friday, 10:00 - 18:00

  •  Previous interactive customer service experience

  •  Solutions driven with strong critical thinking skills

  •  Strong customer service orientation with an upbeat, people-minded personality and a willingness to go above and beyond for every customer

  •  Innate desire to learn more about the product/service in order to better assist customers


What you will have to do:

  • Availability for training online but working from office

  •  Reply to inbound customer inquiries in a call center environment (calls, e-mails, chat)

  •  Process orders, provide product information and troubleshoot basic equipment issues

  •  Confidently make product and service recommendations tailored to customers’ needs/wants

  •  Build professional relationships and rapport with customers in order to deliver exceptional customer experiences

  •  Consistently perform well within a fast-paced and constantly changing environment

  •  Contribute to a diverse team

  •  Have ability and willingness to tend to any other tasks as assigned

 

We offer:

  • Stable job - permanent labor contracts

  •  Above-average fixed salary, performance bonuses

  •  Monthly meal tickets

  •  Public transportation and gym subscriptions reimbursement, after the trial period

  •  International career - paid training and international career opportunities

  •  Multilingual exposure - improve your spoken and written language skills

  •  Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!

  •  Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

  •  Private medical insurance coverage

  •  Special discounts across a variety of Banks, Telecoms, Gym & Fitness centers and more

Additional Job Description

Be part of our amazing super-team of German speakers! 

Required Language(s)
English
German