Basic Information

Ref Number


Primary Location

Cork-Campus One



Work Style

On Site

Description and Requirements

Location: Onsite in Cork, Ireland

Permanent position

Hours of operation: current shift is 1pm- 9:30pm Monday-Friday 

A day in the life of a Partner Development Specialist

As a Partner Specialist, your role is to act as an inside Representative to go wider on key partnerships within our client’s  Ecosystem Partners. Teamwork and the ability to problem solve while also having the capacity to independently investigate and suggest solutions is essential. We are a small team right now, but we aim to build and grow - we need people who are comfortable “working in the gray” while maintaining sensible boundaries. This role is still being established, you will gain the opportunity to work directly with the client and have your say and influence on processes, projects and more.

In this role, you will build and maintain effective working relationships with key Customers and collaboratively work with our Ecosystem partners to maximize Sales opportunities. A great candidate will work on own initiative, to capture and disseminate information needed to help our end users and partners make decisions and drive the business with positive influence on customer skills. You will be responsible for a customer portfolio and be the sole POC to ensure that you understand key customers needs and market dynamics

Responsibilities, tasks and projects

  • Program overview, educating partners on assets/benefits and aligning sellers with partners in deal cycle.

  • Work closely with partners that are generating lead volume (platforms, tech partners) to SQO - and managing handoff to sellers.

  • Lead generation / SQOs for partner solutions built on/with our client.

  • Grow and  maintain a manageable pipeline of Leads.

  • Deliver qualified opportunities to the Account Executive team for follow-up and closure.

  • Learn and maintain a deep understanding of our client’s suite of products.

  • Learn and represent our client's Partner Ecosystem benefits, requirements, and help progress partners through their journey with our client.

What we NEED you to have:

  • Strong customer orientation, user-first

  • Excellent presentation and people skills

  • Strong project management skills and ability to track multiple workstreams

  • Results orientation, you are driven to achieve top results by and over achieving against set sales targets

  • Ability to change the thinking of, or gain acceptance of, others in sensitive situations

  • Ability to build effective and influential relationships in a cross-functional team environment

  • You will be confident to utilize all available resources and present to the users, and engage all available resources to achieve the desired outcome.

  • Excellent communication skills to be able to deal with different types of customers, establish customer relationships and offer long-term solutions to gain and retain customers.

  • Fluency in English

What we would LOVE you to have

  • Previous sales experience

  • Experience selling with partners and indirect channels

  • Capacity to understand technical concepts

  • Strong work ethic, perseverance and flexibility

What’s in it for you:

As part of this team, you will be a member of a quickly growing company with plenty of potential to grow your career. At TELUS International Ireland, we care about you both personally and professionally. 

You will be part of a friendly, smiling and genuine team, with people always ready to help each other. Your manager and colleagues will always be there for you.

The well-being of our employees is fundamental for us at TELUS International. Working hard doesn’t mean not having fun. There are so many other things to get involved with! You will have the opportunity to be part of our engagement team and other committees, to make the working environment joyful and fun.

Are you still thinking about it? Stable job, regular training, great rewards for referring your friends, multilingual exposure, multiple bonuses, Community projects and way more!

We also care about your wellbeing! From day 1 you get free access to benefits like On-Site Doctor, Occupational Health Advisor, affordable GP scheme or Vision Eye Test. 

Do you want private medical insurance coverage?  We work with VHI to provide contributions towards your chosen medical insurance plan (tenure based)!

Transport: Do you have a car? Car park. Would you prefer cycling? Bike to Work scheme (tax relief). Are you more likely to get the bus? Taxsaver Leap Cards.

In the office, you’ll enjoy our inspiring, fun and innovative space with ‘relax’ and ‘play’ areas, gym, subsidised canteen and coffee stations.

Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long.

What happens next?

Apply now and if you're successful with your initial application, our recruitment department will be in touch shortly.

You are not fully sure that your profile matches all the requirements? Don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate.

Additional Job Description

Are you passionate about sales? This is a great opportunity for you, as TELUS International is looking for Sales Representatives to join our Partner Development Specialists team!

Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.