Basic Information

Ref Number


Primary Location

North Charleston


United States of America

Job Type

Support Positions

Description and Requirements

Job Profile:  Payroll Analyst II

Department: Human Resources

Reports to:  Sr Mgr US Payroll - North America

Position Summary:

TELUS International is looking for a Payroll Analyst to join our on-site team in North Charleston, SC! 

The Payroll Analyst assists in the efficient operation of processing payroll. Performs duties related to payroll functions, including timely entering of payroll and payroll-related data in Workday, processes timely and accurate payrolls, compiles payroll statistics, completes payroll reporting requests, and maintains payroll control records, in accordance with Federal, State, and local laws.

Role Responsibilities:

  • Review and processing of all payroll-related tickets in a timely manner while ensuring appropriate backup documentation, accuracy, and obtaining necessary approvals as required.

  • Accurately process payroll and meet all deadlines.

  • Create EIB files and submit them for upload into the Workday system.

  • Conduct audits of payroll data and balance file totals to payroll totals.

  • Save all supporting documentation and balancing reports to the shared drive.

  • During bi-weekly payroll transmission, review benefits premium deductions on file feed prior to submission of payroll.

  • Prepare, process, and track wage garnishments and child support orders.

  • Maintain payroll operations by following policies and procedures; reporting needed changes.

  • Maintain employee confidence and protect payroll operations by keeping information confidential.

  • Review and process any authorized employment verification requests within 48 business hours of receipt.

  • Verify that payroll deduction benefit amounts for each pay period are accurately deducted from the employee's paycheck.

  • Other duties as requested by management.

Required Experience, Skills & Competencies:

  • 3-5 years of multi-state payroll processing experience in a large-scale customer-facing organization.

  • High School Diploma or GED required.

  • Microsoft Excel/spreadsheet analysis experience required

  • Hands-on experience with payroll software like ADP, Oracle, Workday, Ceridian, etc.

  • Attention to detail and strong communication skills.

  • Ability to exercise considerable discretion and judgment in handling the highest level of confidential information.

  • Understanding of wage attachments such as garnishments, child support, levies, etc.

  • Reliable and strong work ethic, professional appearance required.

  • Ability to work both independently and in teams.

  • Proactive, flexible, assertive, with a creative approach to problem-solving.

Preferred Experience, Skills & Competencies:

  • FPC or CPP certification preferred.

  • Associate’s degree in finance/accounting.

  • Experience with Workday software.

  • Experience and/or knowledge of a Contact/Call Center work environment.

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

  • We embrace change and initiate opportunity 

  • We have a passion for growth 

  • We believe in spirited teamwork 

  • We have the courage to innovate

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. 

Additional Job Description

TELUS International is looking for a Payroll Analyst to join our on-site team in North Charleston, SC!