Responsibilities:

As part of the Product Management team you will:

• Identify & assess new business opportunities to drive differentiated, compelling, profitable digital solution offerings, leveraging experience & industry knowledge.
• Develop detailed financial analysis, business case and scenario modeling against current state and/or recommended strategy for your service/product line.
• Present concepts, recommendations, and strategy to stakeholders and leadership to obtain business investment and value chain congruence for the product/service line.
• Advise and consult cross-functional/ cross-business stakeholders for initiatives that span technology domains (people, business process, applications, infrastructure and operations).
• Play a proactive role in product planning and design to ensure that products are differentiated from competitors in the marketplace.
• Provide end to end Product accountability; including product/service concept, design & lifecycle; working across stakeholder groups, cross-functional teams, partners and vendors.
• Provide end to end business accountability; including understanding the entire value chain, associated revenues/costs, as well as remedial & enhancement activities, for your service line by engaging and orchestrating the go-to-market and service delivery teams, staying involved through the entire lifecycle of the product/service, working closely with product development and operations team from product initiation to delivery and support.
• Contribute to the TELUS International digital solutions roadmap and pricing strategy; address key market and competitive dynamics; align to corporate objectives, operations capabilities, and service evolution priorities.
• Achieve revenue, profitability and customer success targets for products/service lines under management; regularly review and improve the performance metrics.

Required Knowledge:

• Demonstrated knowledge of, information technology and outsourcing industry, especially Google cloud and hyper scale ecosystems, digital solutions, deployment models & related managed services.
• Good understanding of product management best practices, including product lifecycle management.
• Good understanding of the sources of competitive advantage for service providers,
• Strong business acumen and understanding of key financial performance drivers, sales/marketing strategy, customer experience, and value chain sales.

Required Skills & Abilities:

Applicants most likely to thrive will display the following traits and skills:

• Strong ability to work as part of a virtual global team, with shared objectives, priorities and goals.
• Must be self-motivated with pro-active attitude and high enthusiasm.
• Strong time management skills while maintaining high attention to detail, and prioritizing work and deliverable achievement.
• Strong interpersonal skills including ability to create clarity & communicate complex concepts to technical and non-technical stakeholders.
• Ability to deal with ambiguity and handle escalations & obstacles positively.
• Demonstrated history of creativity, innovation and solid problem solving.

Required Professional Designation/Certification:

• Bachelor’s degree required. 
• Marketing, Business, Technical or Management certifications and/or professional designations, are an asset. (e.g. Google, AWS, Azure,)

Required Experience:

• 5+ years successful experience in the information technology or telecommunications industry in project, product management, solution, engagement, management (customer success), and/or business development roles
• 3+ years business-to-business experience and/or managed services experience