Position Overview:

The Project Coordinator will be responsible for managing the day to day operations of medium to large scale project teams and will be responsible for tracking, monitoring and evaluating processes and performance of team members. You will be in charge of assisting our Project Managers in organizing our ongoing projects. Suitable candidates are self-guided, energetic and analytic problem solvers.

The successful candidate should have exceptional verbal, written, and presentation skills along with an ability to work with tight deadlines.

Responsibilities

• Assist in the planning, development, transfer of information, and data tracking for client project requests with minimal supervision.
• Assist in developing project strategies, measure and support success by creating and analyzing quantitative data and activity reports.
• Supervise assigned projects and coordinate team members to keep workflow on track and meet client requirements/deadlines.
• Create and maintain comprehensive project documentation with minimal supervision.
• Generate, receive, and maintain confidential and sensitive information and reports.
• Lead internal team meetings and assigned project meetings.
• Provide project training, technical guidance, mentorship, support for project team members; encourage innovation.
• Proactively manage risks and issues, escalate in a timely manner.
• Collaborate with technical leads, engineering and program managers to align on prioritization, scope, plans and project delivery approaches.
• Analyze current processes and implement solutions to improve data quality and efficiency.
• Manage communication with the core team and all stakeholders and escalate issues as necessary, providing transparency and end-to-end coordination of deliverables.
• Other duties as assigned

Requirements

• 2-3 years of experience in data management/project management
• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
• Adaptability to adapt quickly to changing priorities and flexible work schedule.
• Proven leadership, organization, and project management skills with a demonstrated ability to influence decisions with data.
• High degree of technical expertise with G Suite/Queries for data analysis and reporting.
• Client relationship management experience.
• Delivers effective communications and activities to support positive morale.
• Working knowledge of SQL.
• Experience within the e-commerce sector.
• Experience in identifying, reporting, and mitigating fraud.
• Experience troubleshooting issues in an operational environment.
• Ability to operate in a complex and matrixed environment.
• Strong analytical, problem-solving, and organizational skills.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.