Basic Information

Ref Number

Req_00097478

Primary Location

Home Office - United States

Country

United States of America

Job Type

Support Positions

Work Style

Remote

Description and Requirements

Role Summary 

As a Project Manager in AI, you are responsible for the day-to-day management of one or more complex AI programs. This role requires class-leading customer engagement involving strong written and verbal communication skills. Collaboration with multiple locations and cross-functional teams will be key to maintaining and improving customer satisfaction, revenue and margin.

  

Main Responsibilities

  • Recognize Customer needs and proactively focus on fulfilling these needs through innovative thinking and collaboration with internal technical, production, quality and management teams. 

  • Be aware of, and actively seek out opportunities for increasing program revenue. 

  • Review customer satisfaction regularly and focus on meeting and exceeding customers' expectations. 

  • Ability to empathize and respond to customers' needs, problem-solving skills.

  • Collaborate with our Sales team to ensure Customer Retention and Growth. 

  • While working with our off-shore teams, plan and monitor projects to meet deadlines, quality and budget requirements; focus on continuous improvements and cost saving measures. 

  • Collaborate with internal teams to initiate and implement procedural changes and customized workflows. 

  • Own and maintain project financials, including revenue recognition, revenue forecasting and billings. 

  • Optimization through Automation - providing innovative technical solutions to improve process workflows.

  • Ability to function effectively in a fast-moving, rapidly changing environment.

  • This role may also manage project coordinator(s) assisting with projects.

  

Minimum Requirements

  • 2 - 3 years' experience as a Project Manager, ideally in Machine Learning or similar environment/domain. 

  • 2 -3 years of experience in Data Collection projects.

  • Experienced in project finances (budgets, P&L, GM). 

  • Top-class communication skills, both written and verbal. 

  • Strong customer service, negotiation and problem-solving skills. 

  • Strong interpersonal and leadership skills. 

  • Experience in data collection and crowd is a plus. 

  • Ability to function productively and proactively in a fast-moving environment. 

  • Ability to deal effectively with ambiguity while ensuring that challenging delivery timelines are met.



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Additional Job Description

As a Project Manager in AI, you are responsible for the day-to-day management of one or more complex AI programs. This role requires class-leading customer engagement involving strong written and verbal communication skills. Collaboration with multiple locations and cross-functional teams will be key to maintaining and improving customer satisfaction, revenue and margin.