Basic Information
Ref Number
Req_00053065
Primary Location
Home Office - Costa Rica
Country
Costa Rica
Description and Requirements
TELUS International is looking for a QA examiner to join the AI team in Costa Rica.
The QA examiner is responsible for the production process evaluation to ensure that final delivery meets the customer standards.
Key Responsibilities
- Verify, investigate and audit production process and its conformance to QA standards and procedures.
- Design, create and establish a QA control checklist.
- Study and review all production steps and other processing data to ensure QA controls.
- Ensure high quality standards at all levels of operations.
- Develop, monitor and track QA data and process improvements.
- Assist and support teams in conducting QA audits and inspections.
- Research, study, evaluate and advice on all QA controls and procedures for further improvements.
- Other duties as assigned by the supervisor
Additional Job Description
TELUS International is looking for a QA examiner to join the AI team in Costa Rica.
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.