Basic Information

Ref Number


Primary Location

Home Office - Costa Rica


Costa Rica

Description and Requirements

TELUS International is looking for a Qualification Manager to join the AI team in Costa Rica. The Qualification Manager will work on the design, development and review of new qualifications. In addition, this role will work with the Senior Qualification Manager to review and revise existing qualifications to ensure that quality is met proactively prior to project kick off. This role will ensure that all data annotators satisfy the requirements of the customer and the operations team. 




  • Ensure that the development of new qualifications, and the review of existing qualifications, draws on appropriate internal and external guidance.

  • Work collaboratively with other members of the Quality and Production teams to ensure that appropriate input and contributions are made at appropriate points in the qualification, design and review process.

  • Develop excellent relationships with external stakeholders to ensure that the requirements are understood and implemented accordingly.

  • Develop training and coaching materials to deliver qualified annotators for the production purposes. 




  • High ability to work in a customer-focused, fast-paced and rapidly changing environment with the high ability to prioritize workload and manage multiple and varied tasks with enthusiasm and minimal supervision.

  • Highly motivated, seeks opportunities for development, client-focused, having the ability to work with guidance on own initiative.

  • Exhibits a sense of urgency when addressing problems and ensures completion of commitment.

  • Culturally aware and ability to think and work globally.

  • Highly organized and detail oriented.

  • Excellent analytical and problem-solving skills.

  • Flexible working hours.

  • Up to date with advances in technology and industry best practices.

Additional Job Description

TELUS International is looking for a Qualification Manager to join the AI team in Costa Rica. The position is full-time and remote.