Basic Information

Ref number


Primary Location

Tampere - Main Office

Description and Requirements

Within its Global Sourcing Team, TELUS International AI Data Solutions has the requirement for a Qualification Manager. The Qualification Manager will work on the creation and validation of new qualifications while leading a team.

The Qualification Manager will collaborate with Sourcing, Content Development, and Program teams to ensure qualification paths are well-defined and validated. This role will ensure that all qualification paths meet company-wide standards. The Qualification Manager will also collaborate with the Annotation Platform product team to ensure that the platform meets the requirements set by the Qualifications Team.


  • Communicate with the AP product team on Qualification needs within the platform. Frequent testing of the platform to ascertain these needs.

  • Define the qualifications test creation/validation process.

  • Work with Sourcing and Project Teams to ensure that test creation/validation processes are followed and meet rigorous, well-defined standards.

  • Ensure that the development of new qualifications, and the review of existing qualifications, draws on appropriate internal and external guidance.

  • Work collaboratively with other members of the Quality and Production teams to ensure that appropriate input and contributions are made at appropriate points in the qualification, design and review process.

  • Develop excellent relationships with external stakeholders to ensure that the requirements are understood and implemented accordingly.

  • Train, coach and mentor individuals in the qualification team.

  • Recognize education problems that require escalation and communication to management.

  • Act as a change agent, systematically driving continuous improvement and change throughout the qualification area and ensure learning content is effective to support candidates. 

  • Ensure the necessary applications, databases and systems are in place to support the qualification team.

  • Work on special projects as assigned by the Director of Global Community Sourcing.


Skills & Experience:

  • Excellent leadership skills and previous experience managing a team

  • Excellent multi-tasking and decision making skills

  • An ideas person who can provide solutions for the business

  • Strong communicator with the ability to communicate ideas clearly and at all levels

  • A background in linguistic skills is advantageous ability to prioritize workload and manage multiple and varied tasks with enthusiasm and minimal supervision.

  • Highly motivated, seeks opportunities for development

  • Customer-focused- works to high standards and to deadlines

  • Exhibits a sense of urgency when addressing problems and ensures completion of commitment.

  • Culturally aware and ability to think and work globally.

  • Highly organized and detail oriented.

  • Strong time management and organisational skills 

  • Advanced knowledge and experience using Microsoft Office and GSuite applications 

  • Strong administration skillset and advanced organisation skills 

  • Excellent analytical and business problem-solving skills, where the candidate has demonstrated aptitude for working with business users and developing solutions/process improvements. 

  • Excellent communication skills and ability to present data analysis results in a coherent and easy to understand way. 



Additional Job Description

TELUS International AI Data Solutions is looking for a Qualification Manager in Tampere, Finland.