Basic Information

Ref Number

Req_00135635

Primary Location

Ballina

Additional Locations

Cork-Campus One, Dublin - Point Village

Country

Ireland

Job Type

Support Positions

Work Style

Remote

Description and Requirements

Do you thrive in a dynamic and challenging environment? Are you passionate about improving the quality of data in a big data environment? Do you inspire others to follow your lead?

Then, join our agile team at TELUS International AI Data Solutions and be part of our exciting story!


Successful candidates will work within the online advertising and search engine market, specialising in improving the results and quality of internet search and advertising. Providing cultural and language expertise for the assigned markets and aligning delivery to customer expectations and general business requirements.


We are looking for a Quality Controllers to track and resolve quality issues in our various international markets, namely German speaking markets.

In this role, you will employ your analytical and problem-solving skills to find innovative and creative ways to address quality challenges and continually improve the experience of our customers.

Through your leadership and mentoring, you will establish a productive and supportive relationship with our team of remote workers and ensure the successful implementation of your quality improvement initiatives.


Responsibilities:


  • Manage the performance of and regularly interact with a large number of work-at-home “cloud based” resources, through supervision and mentoring
  • Be the expert on the assigned market(s) in order to foresee and pre-empt quality issues and continuously bring improvement to the quality of our data
  • A key responsibility of the role is to provide relevant language and cultural expertise for the business and customers, including how users interact with online advertising & search engines
  • Conduct root cause analysis of performance issues on an on-going basis with follow-up through the design, implementation and results measurement of quality improvement programs, providing reports and recommendations to management
  • Provide educational support through the creation of eLearning materials, online video production and webinar hosting, to support performance improvement processes
  • The role will require a high degree of confidence and experience using internet-based technologies and online research
  • Flexibility to adjust to frequent change in line with customer requirements & project evolution



General Skills & Expectations

  • Candidates must be multilingual in German and English, and have extensive cultural, political and economic knowledge of the area in which your language(s) are spoken.
  • Demonstrate verbal, written and listening skills, with the ability to provide expertise at all levels of the business and with customers
  • Time management and organisation skills are essential
  • 3rd Level Qualification or equivalent work experience is essential
  • The ideal candidate will have strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behaviour
  • Desire to question and improve existing processes and the ability to adapt to change
  • Team oriented and collaborative with a high degree of initiative


Technical Skills & Expectations

  • The successful candidate must have strong Microsoft Office skills, especially Excel and PowerPoint
  • Experience with Google Suite an advantage
  • Working knowledge of SharePoint an advantage, with practical experience of content authoring tools such as Adobe Captivate a distinct advantage.
  • Experience designing and delivering eLearning content an advantage.
  • Experience with data analysis to support decision-making an advantage.
  • The successful candidate must be fluent in English and at least one other language

Additional Job Description

We are looking for a Quality Controllers to track and resolve quality issues in our various international markets, namely German speaking markets.



Language Reference
English
German

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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