Basic Information

Ref number


Last day to apply


Primary Location

Torre Pradera

Description and Requirements

Additional Job Description

Recruitment, Recruitment Analyst III - BILINGUAL & TRILINGUAL (French)

Last day to apply: Wednesday, January 12th, 2022

As a Recruitment Analyst for BPO you are responsible for overseeing the recruiting and vetting process for internal and external candidates. Our Recruiters are in charge of completing BPO requirements by contacting possible candidates who apply from various sources and assess their level of compliance with the profiles of vacant posts, according to the requirements of management positions, while promoting the benefits of working for TELUS International. The role also involves: Assessing the applicants and conducting interviews in order to present right profiles for each requisition. Here are the main responsibilities that BPO recruiters complete.

Contact candidates and schedule interviews with suitable candidates for seats

  • Contact candidates to complete the evaluation process through specific tools.

  • Provide relevant information to candidates about TELUS International and the accounts that are hiring.

  • Contact candidates to give specific follow up through the evaluation and interview process.

  • Guide and coordinate to applicant through the final interview stage with Operations or Client.

  • Provide feedback about the Recruitment process of each applicant.

  • Support different areas of the Recruitment Department.

  • Support hiring process of the company to complete initial process for new personnel.

Process and Interview candidates.

  • Validate language proficiency and diagnose technical and personal competences through automated assessment tools.

  • Evaluate applicants profile based on the requirements for each account that is hiring.

  • Recruiters are responsible for conducting initial interviews to narrow the number of potential candidates who will be interviewed by the hiring manager.

Daily Job Duties

  • Screening resumes

  • Performing in-person and phone interviews with candidates

  • Administering appropriate company assessments

  • Performing reference and background checks

  • Coordinating interviews with the hiring managers

  • Following up on the interview process status

  • Maintaining relationships with both internal and external clients to ensure staffing goals are achieved

  • Updating the information about each applicant process.

  • Keep current vacancies (Accounts / departments, levels of English, schedules, etc.) knowledge. 

  • Participate in Meeting calibration criteria for assessing levels of English Education and different BPO profiles.


  • Excellent internet connection (10 MBPS Dedicated) - Mandatory

  • Schedule flexibility - Mandatory


  • Technical skills –web-based technology knowledge and social media to support recruiting efforts, so computer and technical skills are  essential in this role

  • Networking – Able to build professional relationships and have negotiation skills

  • Team coordination – Be able to effectively coordinate team activities to achieve common goals

  • Analytical thinking – Excellent analytical skills in order to examine applicant profiles to find suitable candidates for BPO positions.

  • Communication skills – written and verbal communication are important in this position

  • Autonomy - Demonstrated experience and comfort level with high-volume, full cycle recruiting with a high degree of autonomy.


  • Good Excel and Google Sheets knowledge 

  • English and/or French: B2 - Required

    • Oral and written comprehension.

    • Appropriate use of language.

  • Knowledge of the operational tasks and responsibilities

  • Time management and prioritization knowledge

Education and Experience

  • 3 years completed of studies related to Human Resources, Industrial Psychology or other similarly related discipline - Desirable

  • Experience in Massive Talent Acquisition, Staffing Agency/Search Firm Recruiting or Human Resources - Desirable

  • Strong profession-focused technical skills, including, but not limited to: CRM platforms, Applicant Tracking Systems  and internet sourcing methodologies  - It's a plus

TELUS International Guatemala is a company that offers equal opportunities for everyone. We seek an inclusive work environment, where all qualified applicants will receive consideration for employment without discrimination based on any element of diversity.

Required Language(s)