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Description and Requirements

Reporting Specialist (m/w/d)

Your responsibilities:

  • Contact person for reporting
  • Updating and administration of existing reporting
  • Establishment and implementation of an automated reporting/scorecard/database structure for intraday control of all relevant KPIs in the daily business
  • KPI analysis (quality / quantity) in cooperation with project management and call center management
  • Support in setting up new projects, especially in communication with internal IT departments

Your benefits:

  • Attractive fixed salary in a permanent employment contract
  • Work from home opportunity
  • Contribution of your ideas and thoughts to the development processes
  • Careeradvancement opportunities in our internationally operating company
  • Opportunities forInternal training and further education via our campus
  • Highly motivated and engaged team with flat hierarchies
  • Modern office, free drinks and fresh fruit for your well-being at work
  • Corporate benefits with over 200 partners

Your skills:

  • Completed job education in administration or comparable qualification
  • Very good language skills in German and English
  • Very good knowledge of JavaScript, PHP,VBA and SQL
  • Very good knowledge of database structures, knowledge of programming an advantage
  • Experience in operational call center business an advantage

Become part of our team and apply now!

Jasmine Kampka and Anna Karakas are always available to answer your questions:
+49 203 3603 1006
+49 1525 529 0009 - via WhatsApp*

Severely disabled persons and persons with equal qualifications will be given preferential consideration. Please indicate in your application if you have a severe disability.

About us:

Since our foundation in 1998, excellent customer service has beenour passion – in 2020 we went one step further and became part of TELUS International. Since then, We now have 70.000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

*What should you keep in mind when applying via WhatsApp?

The WhatsApp terms of use and privacy policy apply.
We will neither store your cell phone number nor your personal data nor use them for any other purpose than the WhatsApp chat. Please do not send us any pictures or videos.
You do not have to worry about your profile picture. We will not share your data or pictures with third parties.
We will delete the chat no later than 3 months after the last contact with you.
Our WhatsApp number is only available for contact via chat or voice message and not for phone or video calls. If you would like to contact us by phone, please call +49 203 3603 1006.

Additional Job Description

For our international team, we are looking for Reporting Specialist (m/f/d)

Language Reference