Basic Information

Ref Number

Req_00090635

Primary Location

Home Office - Canada

Country

Canada

Job Type

Business Process Outsourcing

Work Style

Remote

Description and Requirements

As a Sales Executiveyour goal is to interface effectively with, and sell to all levels, and contacts in the Enterprise and Public Sector Markets.

You will do this by:

  • This will involve understanding and analyzing the customer’s business in order to identify areas where TELUS International services can add value and address specific business needs.

You are the kind of person who is/has:

  • Advanced listening skills and the ability to make the client feel ‘heard’
  • Ability to synthesize complex concepts and succinctly explain them to a non-technical audience
  • Ability to construct a convincing business case, express it clearly and gain consensus around decisions, plans and actions
  • Ability to evangelize concepts and offering internally and enlist Account Teams in the pursuit of Customer Experience and Digital opportunities
  • Presentation skills to design and deliver effective presentations one-to-one and to groups at executive levels.
  • Ability to manage and translate business requirements into enabling solutions.
  • Change Management - ability to work effectively with shifting demands and rapid change.
  • Organizational Skills - ability to plan, coordinate, and monitor a significant number of functions/tasks simultaneously
  • Interpersonal Skills - exceptional listening and communication skills and ability to build rapport with customers and diverse audiences in a variety of settings.
  • Negotiation skills

Required Qualifications:

  • Minimum of 10 years Corporate Sales Experience with at least 5 years in one of the following areas: Customer Experience, IT Services and/or System Integration
  • Post-secondary education (BBA or BComm preferable)
  • Industry certifications and participation in industry training programs an asset

Preferred Qualifications:

  • Business Acumen - understanding of customer goals, objectives and operations
  • “Solution Selling" - end to end knowledge of the sales cycle and how to effectively launch and execute a sales pursuit
  • Finance based selling skills
  • Solid knowledge regarding the prevalent technologies, benefits and risks inherent within the Customer Experience and Digital marketplace

Additional Knowledge & Skills:

  • This is a customer-facing Senior Customer Experience and Digital Sales Executive role requiring the ability to interface effectively with, and sell to all levels and contacts in the Enterprise and Public Sector Markets. This will involve understanding, and analyzing the customer’s business in order to identify areas where TELUS International services can add value and address specific business needs.

Travel Required:

  • How often: 2-3 days a month
  • Where: Regionally

Work Location:

  • This role is a remote. We are looking for someone located in Ottawa, or throughout the province of Quebec.

 About TELUS International:

TELUS International (NYSE and TSX: TIXT) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation, and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high-growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. Learn more at: telusinternational.com.

 

TELUS International Values: 

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: 

  • We passionately put our customers and communities first 
  • We embrace change and innovate courageously
  • We grow together through spirited teamwork 

 

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability. 

Additional Job Description

As a Sales Executive, your goal is to interface effectively with, and sell to all levels, and contacts in the Enterprise and Public Sector Markets.