Basic Information

Ref number


Primary Location

Home Office - Poland

Description and Requirements

TELUS International is looking for a Senior Data Analyst to join our AI team in Poland. 

As a Senior Data Analyst, you’ll be working in TELUS International’s AI business helping shape the strategy, platform and toolsets used within the Analytics function in addition to mentoring team members on best practice techniques. 

This is a customer facing role where you will have the unique opportunity to access large datasets and to engage with innovators that are driving new customer solutions. 

Ultimately you will be leveraging various AI approaches to enrich business solutions, develop and deliver market leading analytical solutions. 


Responsibilities will include but will not be limited to the following: 

  • Working directly with our largest technology customers in trying to understand and translate their business requirements into actionable data insights 
  • Working with internal business and operational teams to bring increased understanding and insight to their processes and associated data flows. 
  • Accessing a variety of cross functional data streams, partnering with business teams to develop key reporting and analysis frameworks to support the efficient and effective management of customer programs. 
  • Working on enhancing the current data capabilities and creating new analytical products using various statistical and AI techniques 
  • Responsible for the management and delivery of key client Analytics projects making sure they are delivered on time 
  • Building and delivering analytical solutions by analysing large and complex data sets using multiple technologies 
  • Visualising analytical results in insightful and interactive ways using various technologies (Qlik, Power BI) 
  • Ownership of 3rd party technology provider relationships 
  • Management, coaching and mentoring other data analysts / scientists 
  • Support the AI business strategy of delivering actional insights to our global technology customers. 

Education and Experience: 

  • Primary degree in Analytics, Data Science, Mathematics, Computer Science, Information Management, or a related technical discipline. (Master level preferred) 
  • A minimum of 5 years operational analytics experience with a track record of providing actionable insights to complex and large datasets. 

Key Skills and Requirements: 

  • Detailed knowledge of a range of AI techniques including supervised and unsupervised machine learning techniques such as deep learning, graph data analytics, neural networks & natural language processing 
  • Team management and development experience 
  • Experience with Cloud computing, SQL proficiency, ETL applicable skills 
  • Strong experience with statistical analysis using Python, R or similar 
  • Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, Power BI, etc.) 
  • Strong data visualisation skills preferably Qlik, Sisense 
  • Experience of working in a customer facing role, to understand customer requirements and translate them into solutions 
  • Competent in designing and building innovative data and AI products 
  • Strong communication and data presentation skills with the ability to build convincing recommendations and sell these to a non-technical audience 
  • Experience in developing senior stake holder relationships 
  • Flexible and agile work skills - comfortable working in a fast paced, highly collaborative, dynamic work environment. 

Additional Job Description

TELUS International is looking for a Senior Data Analyst to join our AI team in Poland.