Senior Manager will be responsible for managing customer relationships of defined global AI customer(s). She/he owns the overall financial health of the customer accounts and works with a team of managers and site leads to deliver AI services and solutions to a large client(s) as well as  improve all areas of process, people and technology. 

Senior Manager manages programs/projects that are interconnected ensuring full alignment towards achieving strategic goals. She/he is the customer’s key point of contact to ensure delivery is in line with contractual agreements & program standards.

Senior Manager is a leader of the area/site team, program team, operations team and other team members with an active lead through coaching and support provided to the team. 

Senior Manager will drive the project/program execution excellence and continuous improvement of operations. 

RESPONSIBILITIES:

• Personally engage with customers as senior operational leader: understand customer business issues and lead area team(s) to execute on defined solutions across all service offerings

• Lead, coach and management team including operations managers, program managers as well as team members. Track and monitor performance of global delivery teams and external suppliers to achieve high levels of customer satisfaction, quality, and profitability

• Accountable for increasing organic program revenue, managing margin and other KPIs

• Work with operations leadership to ensure customer satisfaction and implement continual process improvement, measurement/benchmarking, and automation across all lines of service delivery

• Manage and develop program/project management standards and methodologies. Responsible for a training program for new management team members

• Responsible for operational revenue forecast and partners with the Commercial team on sales forecast and developing new business prospects through active participation and leadership in the RFP process, customer calls etc. 

SKILLS AND QUALIFICATIONS:

• 6-8 years’ experience in operations management, program management, finance or marketing

• Strong project/program/operations management and negotiation skills while working within established business priorities and constraint

• Requires extensive interpersonal skills, excellent business planning skills, cross-group coordination at all levels, business acumen, and the ability to work on several diverse projects at the same time

• Passion about our people, our customers and AI technology

• Superior judgement, team building, budgeting, and the ability to work under continual deadline pressure required

• Strong analytical/problem solving skills, demonstrated success in driving complex strategies and projects, outstanding organizational skills and agility, strong communication skills

• A consistent, "can do" attitude, and will act quickly to rally organizations around a common vision

• BA/BS required. Advanced business degree preferred

OPEN TO REGIONS:

• Europe & Asia (due to the location of the client: Singapore, China and Ireland)

ABOUT US

AI Data Solutions

Creating and enhancing the world's data to enable better AI via human intelligence.

We help companies test and improve machine learning models via our global AI Community of 1 million+ annotator and linguists. Our proprietary AI training platform handles all data types (text, images, audio, video, and geo) across 500+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions and so much more.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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