Basic Information

Ref Number


Primary Location

Home Office - Canada

Additional Locations

Home Office - United States



Job Type

Support Positions

Work Style


Description and Requirements

About TELUS International

TELUS International (NYSE and TSX: TIXT) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation, and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high-growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. Learn more at:

TELUS International is seeking a full-time Sr Manager of Environmental, Social, Governance (ESG) effective immediately. Empowered to develop and drive the strategic sustainability plans and programs at TELUS International, the role is diverse, fast-paced and evolving as the needs of our company, our customers, our investors, our regulators and the planet change. 


Reporting to the Chief Corporate Officer or her designate, the senior manager of ESG at TELUS International is responsible for creating and supporting the implementation of TELUS International’s global ESG plan, including but not limited to:

  • Working with team members around the world to develop and further the company’s sustainability efforts 

  • Collaborating with current and prospective customers on shared ESG priorities and commitments, including regular disclosure and updates

  • Tracking and reporting on various subjects including environmental sustainability, diversity, equity and inclusion, corporate social responsibility, impact sourcing and more

  • Writing and coordinating all the details for the annual TELUS International Sustainability Report and other communications tactics 

  • Liaising with colleagues to fully produce the Sustainability Report, including coordinating edits, design, web site promotion, internal and external communications, etc

  • Running ESG-focused programs and managing projects

  • Serving as a global prime for Corporate Social Responsibility across TELUS International

  • Leading the submissions for various ESG ranking systems

  • Partnering with the Legal team on the development of governance documents

  • Acting as a resource for data and information across the company and with our parent company, TELUS Corporation

  • The senior manager will strategize and share the story of TELUS International’s caring culture, internally and externally, by writing content, motivating others and driving results in pursuit of the TELUS International ESG priorities.

  • The candidate must be able to work independently but collaboratively, and with little supervision. This role has no direct reports. 

Qualifications and Requirements: 

  • University degree in journalism, communications, English or related 
  • ESG courses and/or certification appreciated
  • ​Experience in ESG for a large, global company is preferred.

Skills and Competencies:

  • Excellent writing, strong interpersonal and communication skills are required.
  • The successful candidate must be extremely organized and detail oriented, while still maintaining a key focus on the ‘big picture’. 
  • A storyteller at heart, the Sr Manager of ESG at TELUS International should seek ways to share and amplify our caring culture story with diverse audiences around the world.
  • Collaboration is critical for this role. There is a need to liaise regularly with members of various teams at TELUS International, including Finance, Legal, Facilities, Corporate Social Responsibility, Investor Relations, Human Resources, Sourcing, Communications and Marketing and more.
  • The successful candidate is expected to stay current on evolving ESG-related regulations and disclosure recommendations around the world, with a focus on North America.

TELUS Values:

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

  • We passionately put our customers and communities first
  • We embrace change and innovate courageously
  • We grow together through spirited teamwork

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

Additional Job Description


Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.