Basic Information

Ref number

Req_00054064

Last day to apply

16-Aug-2021

Primary Location

Torre Pradera

Description and Requirements

TA, Recruitment Specialist - Pradera GT

Last day to apply: Friday, November 12th, 2021


Job Description Summary:

As a Recruitment Specialist for BPO you are responsible for overseeing the recruiting and vetting process for internal and external candidates. Our Recruiters are in charge of completing BPO requirements by contacting possible candidates who apply from various sources and assess their level of compliance with the profiles of vacant posts, according to the requirements of management positions, while promoting the benefits of working for TELUS International. The role also involves: Assessing the applicants and conducting interviews in order to present right profiles for each requisition. 

 

 

Here are the main responsibilities that BPO Recruiters complete:

Contact candidates and schedule interviews with suitable candidates for seats

  • Validate English level and profile skills for applicants.

  • Contact candidates to complete the evaluation process through specific tools.

  • Provide relevant information to candidates about TELUS International and the accounts that are hiring.

  • Contact candidates to give specific follow up through the evaluation and interview process.

  • Guide and coordinate to applicant through the final interview stage with Operations or Client.

  • Provide feedback about the Recruitment process of each applicant.

  • Support different areas of the Recruitment Department.

  • Support hiring process of the company to complete initial process for new personnel.

Process and Interview candidates

  • Validate language proficiency and diagnose technical and personal competences through automated assessment tools.

  • Evaluate applicants profile based on the requirements for each account that is hiring.

  • Recruiters are responsible for conducting initial interviews to narrow the number of potential candidates who will be interviewed by the hiring manager.

Daily Job Duties

  • Screening resumes

  • Performing in-person and phone interviews with candidates

  • Administering appropriate company assessments

  • Performing reference and background checks

  • Coordinating interviews with the hiring managers

  • Following up on the interview process status

  • Maintaining relationships with both internal and external clients to ensure staffing goals are achieved

  • Updating ATS daily in order to have information about each applicant process

  • Keep current vacancies (Accounts / departments, levels of English, schedules, etc.) knowledge. 

  • Participate in Meeting calibration criteria for assessing levels of English Education and different BPO profiles.

 

Requirements: 

  • Schedule flexibility - Mandatory

  • Good personal presentation - Desirable.

  • Flexibility to work on site when required - Mandatory

 

Skills:

  • Decision making.

  • Problem solving.

  • Customer orientation.

  • Commitment.

  • Adaptability to change.

  • Excellent presentation.

  • Strong sense of urgency. 

  • Negotiation and persuasion.

  • Ability to work under pressure.

 

Knowledge:

  • Google Sheets - Intermediate.

  • Negotiation Techniques - Intermediate.

  • Interview Techniques - Desirable.

  • English Proficiency - B2 (75%-80%) - Required

    • Oral and written comprehension. 

    • Appropriate use of language.

 

Studies & Experience:

  • University Degree in Business Administration, Marketing or related field - Desirable.

  • Customer Service Experience.

  • 1 year of Recruitment and/or Human Resources experience - Desirable

TELUS International Guatemala is a company that offers equal opportunities for everyone. We seek an inclusive work environment, where all qualified applicants will receive consideration for employment without discrimination based on any element of diversity.

Additional Job Description

As a Recruitment Specialist for BPO you are responsible for overseeing the recruiting and vetting process for internal and external candidates. Our Recruiters are in charge of completing BPO requirements by contacting possible candidates who apply from various sources and assess their level of compliance with the profiles of vacant posts, according to the requirements of management positions, while promoting the benefits of working for TELUS International. The role also involves: Assessing the applicants and conducting interviews in order to present right profiles for each requisition.