Basic Information
Ref Number
Req_00084894
Primary Location
Gdansk Digital
Country
Poland
Job Type
Business Process Outsourcing
Work Style
On Site
Description and Requirements
Business operations, Call Center KPI and employee motivation are not only empty phrases for you, but you know exactly what is behind it? We have the perfect job for you!
For our team in Gdańsk we are currently looking for
Team Manager with Romanian (m/f/d)
Overview of tasks:
- Managing day-to-day operations
- Ensure consistent quality and productivity across channels
- Coaching, shadowing and supporting employees
- Support in process development
- Conducting feedback and conversations with employees
- Monitoring, reporting and analysis of KPIs relevant to the project
We are looking for:
- 3 + years’ experience at handling customers within service/technical fields
- Fluency and excellent communication skills in English
- Proficiency in Romanian language both written and spoken
- Ability to identify training needs and support development of programs
- Excellent organizational skills and detail-oriented approach to problem solving
- Previous personnel management experience with technical fields within Call Center environment
- Moderate understanding of business process improvement methods
- Demonstrated proficiency in multi-tasking and prioritization
We will offer:
- Welcome bonus
- Relocation allowance for smooth transition
- Fixed remuneration and a performance-based bonus
- Freedom to implement your own ideas in a highly motivated team
- Close cooperation with other departments
- Internal training and learning opportunities
- Career opportunities in an international company
- Committed and motivated Team
- A modern office in the Olivia Business Center complex with modern workplaces as well as free drinks and fruits
- Private medical healthcare and sport card
Join our team and apply now!
Additional Job Description
Business operations, Call Center KPI and employee motivation are not only empty phrases for you, but you know exactly what is behind it? We have the perfect job for you!
| Language Reference |
|---|
| English |
| Romanian |
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.