Basic Information

Ref Number


Last day to apply


Primary Location

AFI Building 3



Job Type

Business Process Outsourcing

Work Style


Description and Requirements

As part of the team, you will be connected to our world-class networks, supported by our amazing people who deliver best-in-class customer service, and part of a culture that puts giving back to communities at the heart of everything we do.

The mission of the new team:

  • receiving calls directly from customers in the consumer market;

  •  promote and sell telecommunications products and services;

  •  develop and maintain a relationship of trust with customers in order to retain this customer base and maximize the company's income;

  •  contact current and potential clients of the company for canvassing and solicitation purposes;

What we expect from the new joiners:

  • advanced French & English knowledge: you will interact with Canadian customers, so any previous experience with Quebec French will be welcomed;

  •  availability for a full-time schedule, in shifts covering 5 days/week, Monday - Sunday;

  •  availability for working on late & night shifts, in rotation covering 15:00 - 03:00 a.m.;

  •  previous customer service or sales experience is desired;

  •  solutions driven attitude with strong communications skills;

  •  strong customer service orientation;

  •  desire to learn more about the product/service in order to better assist customers;

  •  ability to recognize and act on profitable business opportunities;

  •  demonstrated ability to negotiate skillfully, even in challenging situations, seeking a balance between client and business needs;

  •  flexibility and self motivation in dealing with rapidly changing priorities and work volumes;

We offer:


- Stable job - permanent labor contracts

- Above average fixed salary, performance bonuses, extra-payment for weekend shifts

- Monthly meal tickets

- Transportation vouchers for late shifts

- Free access to our modern and fully-equipped employees' gym space in our offices

- Public transportation reimbursement, after the trial period

- International career - paid training and international career opportunities

- Multilingual exposure - improve your spoken and written language skills

- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!

- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

- Private medical insurance coverage

- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

Additional Job Description

If you are a French speaker and prefer to work from home, but in night shifts, don't miss this opportunity and join now our awesome team!

Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.