Basic Information

Ref Number


Primary Location

Essen Digital



Job Type

Support Positions

Work Style

On Site

Description and Requirements

We are currently looking for support as

Wellbeing Team Leader (m/f/d)

Overview of tasks:

  • Providing mentorship, guidance and career development to our wellbeing counsellors team
  • Identifying actionable insights, suggestions and recommendations for more effective team work
  • Strategy development based on industry research and quantitative analysis of wellbeing initiatives
  • Provide strategic vision to develop and manage our wellbeing program for our teams
  • Establishing team goals, motivating and working with direct reports on strategies for results development
  • Attendance to and presenting our wellbeing concepts at internal, industry and client events
  • Acting as a the wellbeing team’s single point of contact for account leaders
  • Partnering with global and cross-functional teams to develop scalable global solutions

What we expect:

  • Proven experience in leading a team across multiple countries or relevant people management experience in a customer care organization, preferably in a BPO environment
  • Experience in process development and improvement as well as experience in project roll-outs and launches
  • Capacity to provide consultation to both internal and external stakeholders
  • Organizational skills and structured way of working, high ability to prioritize
  • Ideally experienced in leading and implementing strategic wellbeing programs
  • Excellent interpersonal and communication skills
  • Creativity and ability to think out of the box
  • Enthusiasm and ability to motivate a team
  • A degree in Psychology, Business Psychology, Organizational Psychology or a comparable qualification is a plus

In return, we will give you:

  • Stable job and career development opportunities
  • Attractive salary and additional incentives
  • Special discounts & offers
  • Continuous support and learning

Are you looking to develop your career and take on larger responsibilities in an exciting and growing environment? Then apply today and submit your CV (in English).

TELUS International values people diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation.

Additional Job Description

Empathy and composure describe your character and you have excellent communication skills as well as a track record of leading and developing international teams? You are looking to develop your career and take on larger responsibilities in an exciting and growing business environment?

Required Language(s)