Basic Information
Ref Number
Req_00122702
Last day to apply
30-Sep-2024
Primary Location
BG - Sofia - TELUS Tower
Additional Locations
BG - Sofia - Infinity Tower
Country
Bulgaria
Description and Requirements
Are you ready to take the next step in your career?
If your answer is YES - join the leader of the CX (Customer Experience) sector TELUS International Bulgaria!
As a Customer Support Analyst in a Fintech Account with Norwegian and English, you will:
At TELUS International Bulgaria, we care deeply about our employees' well-being, invest in their growth, and foster a fun and collaborative work environment.
Ready to take the next step? Apply now and be a part of our success story!
About TELUS International Bulgaria:
TELUS International Bulgaria, a publicly traded company (NYSE & TSX: TIXT), is the largest employer in the Customer Experience (CX) industry in Bulgaria with over 4,200 team members. We offer a wide range of services, including designing, building, and delivering next-generation digital services, AI solutions, and customer experience enhancements. Our commitment to strict adherence to our clients' procedures and practices sets us apart as an independent outsourcing services provider, ensuring the highest standards of service.
We care about the well–being of our employees and we provide equal employment opportunities, prohibiting discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics.
If your answer is YES - join the leader of the CX (Customer Experience) sector TELUS International Bulgaria!
As a Customer Support Analyst in a Fintech Account with Norwegian and English, you will:
- Provide solutions to questions/inquiries encountered in money transfer transactions or forward the issue to the relevant units
- Assist customers through multiple channels, including phone, email, chat and online customer service inquiries
- Identify and assess customer needs to achieve satisfaction and long-term resolution
- Provide empathetic and professional service on client's request using the required tools
- Fluency in Norwegian and English - C1/B2-equivalent.
- Ability to perform well in a dynamic environment
- Excellent customer service and communication skills
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
- Assistance with relocation for candidates residing outside Bulgaria
At TELUS International Bulgaria, we care deeply about our employees' well-being, invest in their growth, and foster a fun and collaborative work environment.
Ready to take the next step? Apply now and be a part of our success story!
About TELUS International Bulgaria:
TELUS International Bulgaria, a publicly traded company (NYSE & TSX: TIXT), is the largest employer in the Customer Experience (CX) industry in Bulgaria with over 4,200 team members. We offer a wide range of services, including designing, building, and delivering next-generation digital services, AI solutions, and customer experience enhancements. Our commitment to strict adherence to our clients' procedures and practices sets us apart as an independent outsourcing services provider, ensuring the highest standards of service.
We care about the well–being of our employees and we provide equal employment opportunities, prohibiting discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics.
#LI-DNI
Additional Job Description
Are you ready to take the next step in your career and achieve your next challenge?
TELUS International Bulgaria is looking for you!
| Language Reference |
|---|
| English |
| Norwegian |
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
