Philippines
Positions
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Service Desk Analyst
Provide first-level IT support to team members and handle the resulting incidents or service requests using the incident management and request fulfillment processes. Problems include password resets, computer hardware and software errors, usage queries, network connectivity issues,...
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Real Time Analyst
Position SummaryEnsures passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central point of communication in all events and of circumstances impacting account performance.Functional ResponsibilitiesUpdates and processes...
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WFM Team Leader
Supervises and oversees the day-to-day activities of WFM Analysts (Real-Time Analysts, Schedulers and/or Planner) in making sure that the service commitments are met for all the company’s accounts. Drives for the optimal conduct of call center operations to meet service level agreements with...
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Reports Analyst
Job DescriptionPosition SummaryResponsible for developing and maintaining reports that will assist internal and external customers inanalyzing performance of the business. Maintains compliance to reporting requirements set by thecustomers that will help meet quality standards.Functional...