Philippines
Positions
-
Network Support Analyst
Job Description Supports/troubleshoots network issues within clients.Investigate second line support calls and identify the root cause of incidents and problems.Ensure the efficient and comprehensive resolution of incidents and requests.Conducts Triage, troubleshoot, and repair system failures...
-
Customer Experience Team Leader
Job DescriptionPosition SummarySupports Customer Experience Analysts and ensures tasks / responsibilities are carried-out effectively and efficiently. Designs and implements career development plans for each Analyst to ensure maximum operational, client, and personal effectiveness. Responsible...
-
Learning Services Learning Specialist - Vertis North
The trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing newly hired staff with product knowledge, company information, and the necessary customer service skills. In addition to this, trainers provide cross-training, new...
-
Learning Specialist - Vertis North (Telco)
Position SummaryThe trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross...
-
BPE Manager (Ortigas)
Key Responsibilities: Lead and develop a team of LEAN Six Sigma professionals to achieve performance goal in project implementation and benefits. Be the site leader for LEAN Six Sigma strategy and framework deployment. Lead and implement global LSS strategies Support the PH Site Head for...
-
Workforce Team Leader - Taguig City
Supervises and oversees the day-to-day activities of Call Center Coordinators in making sure that the service commitments are met for all the company’s accounts. Drives for the optimal conduct of call center operations to meet service level agreements with Clients.
-
Communications Trainer (Taguig City)
Position Summary: Manages and intervenes in the enhancement of speech and communication skills of Operations team members in order to improve and maintain the quality of customer service rendered and to meet service levels.
-
Hiring for French Bilinguals (Taguig City)
The Customer Service Representative's main objective is to provide top of the line customer service in resolving issues fast and in an accurate manner.