Philippines
Positions
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Service Desk Analyst
Provide first-level IT support to team members and handle the resulting incidents or service requests using the incident management and request fulfillment processes. Problems include password resets, computer hardware and software errors, usage queries, network connectivity issues,...
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Real Time Analyst
Position SummaryEnsures passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central point of communication in all events and of circumstances impacting account performance.Functional ResponsibilitiesUpdates and processes...